Senior Enterprise Service Desk Engineer: Virtualization & HA

日本アバカス株式会社; Charlotte (NC); Hybrid; USD 80,000 - 100,000; Full time

Job summary

日本アバカス株式会社 is seeking an Engineer for the Enterprise Service Desk to design and implement customer-facing systems including on-premise and cloud environments. Responsibilities include resolving escalated service tickets, leading projects, and enhancing customer satisfaction.

The ideal candidate will have an associate's degree in a technology-related field and a minimum of 5 years as a Systems Engineer, along with relevant certifications. Strong problem-solving and communication skills are essential.

Qualifications

• Required certifications: MCSA: Server Infrastructure or equivalent.
• Strong understanding of Active Directory, SQL, SharePoint, Exchange Servers.
• MSP specific experience strongly desired.

Responsibilities

• Deliver excellent customer experience in all interactions.
• Resolve escalated service tickets and complex issues.
• Assist clients with design and implementation of systems.
• Lead teams on large, complex projects.
• Communicate with clients about incident progress.

Skills

Excellent problem solving

Client relationship skills

Excellent verbal communication

Excellent written communication

Knowledge of Windows servers

Strong troubleshooting skills

VMWare expertise

Understanding of VoIP

Education

Associates degree in technology or equivalent experience

5+ years in a Systems Engineer role

Tools

Microsoft Server Operating Systems

VMWare

Citrix

VPN and Terminal Services

Job description

日本アバカス株式会社 is seeking an Engineer for the Enterprise Service Desk to design and implement customer-facing systems including on-premise and cloud environments. Responsibilities include resolving escalated service tickets, leading projects, and enhancing customer satisfaction.

The ideal candidate will have an associate's degree in a technology-related field and a minimum of 5 years as a Systems Engineer, along with relevant certifications. Strong problem-solving and communication skills are essential.