IT Service Desk Analyst - Frontline Support & Troubleshooting

日本アバカス株式会社; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

日本アバカス株式会社 seeks an Analyst for their Enterprise Service Desk in Phoenix, Arizona. The role involves troubleshooting IT-related support requests and providing excellent client service. Candidates should have an Associate's Degree and 2-5 years of experience with Microsoft environments.

The position requires knowledge in VMWare, Citrix, and networking concepts, as well as excellent communication skills. The Analyst ensures timely resolution of issues and maintains accurate support documentation.

Qualifications

• 2-5 years of experience with Microsoft environments required.
• Network+ and Security+ certifications preferred.
• 0-2 years of MSP specific experience preferred.

Responsibilities

• Serve as the first point of contact for all IT-related support requests.
• Troubleshoot and resolve basic desktop, software, network, and hardware issues.
• Maintain accurate documentation of all support requests.

Skills

Strong communication skills

Problem-solving skills

Knowledge of VMWare

Knowledge of Citrix

Microsoft Office Suite

Basic networking concepts (DNS, DHCP)

Education

Associate's Degree in Technology or related field

Tools

VMWare

Remote desktop applications

Job description

日本アバカス株式会社 seeks an Analyst for their Enterprise Service Desk in Phoenix, Arizona. The role involves troubleshooting IT-related support requests and providing excellent client service. Candidates should have an Associate's Degree and 2-5 years of experience with Microsoft environments.

The position requires knowledge in VMWare, Citrix, and networking concepts, as well as excellent communication skills. The Analyst ensures timely resolution of issues and maintains accurate support documentation.