Senior Enterprise SaaS Program Lead

Avalara, Inc.; United States; On-site; USD 100,000 - 194,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Avalara, Inc. is seeking an accomplished Senior Project Manager to lead large-scale enterprise implementations for its Excise platforms.

You will drive end-to-end delivery, governance, and risk management with cross-functional teams, including SAP/Oracle integrations and multi-vendor partners. You will mentor junior PMs, steer scope and change management, and partner with executive sponsors to ensure successful go-lives and revenue realization.

Qualifications

• 5+ years of progressive project/program management experience in enterprise SaaS implementations, professional services, or management consulting.
• Bachelor’s degree in Business, Information Technology, Operations, Engineering, or equivalent practical experience.
• Proven track record of independently leading large, enterprise-grade software implementations from initiation to successful go-live.
• Deep expertise in managing project scope, schedules, multi-stream budgets, risk registers (RAID), and formal change management procedures.
• Advanced proficiency in Professional Services Automation (PSA) and collaboration platforms (e.g., Salesforce PSA, FinancialForce, Jira, Confluence).
• Exceptional written, verbal, and presentation skills with demonstrated experience presenting to VP- and C-level customer leadership.

Responsibilities

• Plan and execute large, strategic, and high-risk customer implementation programs from initial handoff through post-go-live hypercare and final project sign-off.
• Establish comprehensive program governance, including multi-phase project charters, integrated delivery schedules, resource capacity plans, and stakeholder communication matrices.
• Provide strong leadership and direction to multi-disciplinary project teams (Senior Implementation Consultants, Technical Architects, Data Specialists, and Partner Consultants).
• Proactively manage critical path activities, complex ERP dependencies (e.g., SAP S/4HANA, Oracle, PDI Enterprise), and customer cutover plans to ensure on-time delivery.

Skills

Enterprise SaaS delivery

Project management

Executive communication

Program governance

Stakeholder management

Mentoring / coaching

Cross-functional leadership

PSA proficiency

Education

Bachelor's degree in Business/IT/Ops/Engineering

Tools

Salesforce PSA

FinancialForce

Jira

Confluence

Job description

Avalara, Inc. is seeking an accomplished Senior Project Manager to lead large-scale enterprise implementations for its Excise platforms.

You will drive end-to-end delivery, governance, and risk management with cross-functional teams, including SAP/Oracle integrations and multi-vendor partners. You will mentor junior PMs, steer scope and change management, and partner with executive sponsors to ensure successful go-lives and revenue realization.