Senior Tax Automation Implementation Lead

Avalara, Inc.

United States

On-site

USD 120,000 - 180,000

Full time

38 hours ago

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Benefits offered by this job

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Job summary

Avalara is seeking a Senior Consultant to lead high-complexity tax automation implementations across ERP, POS, and eCommerce integrations. You will own engagements end-to-end, mentor junior specialists, and help scale the practice with AI-driven methods.

You’ll work with customers and internal partners to design configurations, manage risks, and drive time-to-value, contributing to onboarding materials and SOPs, while upholding Avalara’s AI-first standards.

Qualifications

Bachelor's degree in Information Systems, Information Technology, Business Administration, Accounting, Engineering, or a related discipline.
8+ years of experience in software implementation within the B2B sector, with a demonstrated track record of leading complex, multi-platform deployments.
Deep expertise in tax automation: proven ability to independently lead implementations of tax engines, returns, and exemption certificate systems for Avalara, TaxJar, Vertex, Sovos, Sabrix, or similar platforms.
Strong knowledge of US sales and use tax compliance, nexus rules, and multi-jurisdictional requirements.
Proven expertise across ERP and platform integrations including Sage, Microsoft Dynamics 365, Salesforce, NetSuite, and QuickBooks.
Strong executive presence and communication skills; demonstrated ability to engage confidently with senior stakeholders on both customer and internal sides.
Demonstrated mentorship and informal leadership capabilities; experience coaching junior team members on implementation methodology and ERP configurations.
Strategic thinker who translates customer pain points into scalable, repeatable implementation solutions.
Demonstrated use of AI tools to improve implementation speed, documentation quality, or delivery consistency.

Responsibilities

Architect and deliver end-to-end implementations across the full suite of supported ERP and platform integrations, including Sage, Microsoft Dynamics 365, Salesforce Stripe Invoicing, NetSuite, and QuickBooks, encompassing technical discovery, advanced configuration, and customization guidance.
Own a portfolio of high-priority, high-complexity, or strategic customers, ensuring exceptional delivery quality and customer satisfaction.
Lead discovery sessions with enterprise customers to assess tax workflows, recommend optimal configurations, and develop tailored implementation plans aligned to nexus and compliance requirements.
Manage technical and tax aspects of customer implementations end-to-end, including task management, solutioning, risk identification and mitigation, and customer communication.
Serve as a senior escalation point for complex implementation and support scenarios, guiding junior specialists through advanced configurations and methodology application.
Partner with the Implementation Manager and Learning and Development teams to contribute to onboarding materials, training curricula, and standard operating procedures that strengthen the broader implementation practice.
Collaborate with Product, Engineering, and Customer Success teams to surface recurring implementation challenges and drive product improvements that improve delivery consistency.
Apply AI tools to accelerate discovery synthesis, solution design, documentation, and implementation planning.