Senior Enterprise Operations Lead

Allwhere, Inc.; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

allwhere is seeking a Senior Operations Specialist, Enterprise in New York, NY to own the operations for a portfolio of enterprise accounts, deeply understanding their programs, SLAs, workflows, and goals. You will bridge operations and customer experience across Order Management, Supply Chain, Finance, Product, vendors, warehouses, and 3PL partners, mitigating risks and driving scalable processes.

This senior individual contributor role requires strong execution, judgment, and the ability to

Qualifications

• 3+ years of experience in operations or related roles, ideally in logistics, supply chain, IT, SaaS, or another operationally complex environment.
• Experience owning strategic or enterprise customer relationships as the operational point person for demanding stakeholders.
• Experience coordinating complex programs across multiple internal teams, external partners, or geographies.
• Strong experience managing SLAs, escalations, exceptions, and customer-impacting operational issues end to end.
• Strong customer instincts with the judgment to balance individual account needs against scalable operational processes.
• Excellent written and verbal communication, including the ability to communicate clearly with senior customer and internal stakeholders.
• Data fluency and comfort building, reading, and using operational reporting to identify risk and drive action.

Responsibilities

• Enterprise Account Ownership: Serve as the operational DRI for a portfolio of enterprise accounts, developing deep knowledge of their programs, workflows, SLAs, stakeholders, and operational requirements.
• White-Glove Execution: Deliver high-touch operational experiences across executive onboarding, bespoke fulfillment, complex requests, and custom workflows, anticipating needs and risks before they surface.
• Enterprise Programs: Run large-scale programs end to end, including multi-site deployments, refresh cycles, retrievals, and other complex initiatives, coordinating the teams and partners required to deliver successfully.
• Operational Health & Risk: Monitor account execution closely, identify emerging risks and recurring issues, and drive them to resolution before they materially affect the customer relationship.
• Reporting & Insights: Own account-level operational reporting across SLA performance, fulfillment health, exceptions, and program execution, translating the data into clear insights and actions.
• Escalations: Act as a trusted operational escalation point for your accounts, bringing the right internal teams and external partners together to establish ownership, make decisions, and drive resolution.
• Cross-Functional Partnership: Partner closely with Enterprise, Account Management, Sales, Customer Experience, Finance, Supply Chain, and Product to keep teams aligned on account priorities, risks, and customer requirements.
• Process & Scalability: Codify successful enterprise workflows, identify opportunities for standardization, and help translate bespoke customer requirements into repeatable processes, automation, AI, and product improvements.

Skills

Operations

Account operations

Program management

Customer success

SaaS

Logistics

Data fluency

Communication

Tools

Airtable

Sigma

ERP systems

Ticketing systems

Job description

allwhere is seeking a Senior Operations Specialist, Enterprise in New York, NY to own the operations for a portfolio of enterprise accounts, deeply understanding their programs, SLAs, workflows, and goals. You will bridge operations and customer experience across Order Management, Supply Chain, Finance, Product, vendors, warehouses, and 3PL partners, mitigating risks and driving scalable processes.

This senior individual contributor role requires strong execution, judgment, and the ability to