Senior Enterprise Observability & ITSM Solution Architect

Peek IT Services; Rosemead (CA); On-site; USD 170,000 - 210,000; Full time

Job summary

Peek IT Services in Rosemead, CA seeks a senior IT Architect to design and deliver enterprise observability and ITSM solutions on site. You will own end-to-end design, migration and governance, working with service owners, developers and ops teams to translate business requirements into scalable technical designs.

You will lead deployments of Dynatrace, BMC Helix, and Flexera, set monitoring KPIs, and drive integration architecture across platforms while ensuring ITIL v4 compliance and data

Qualifications

• 10 to 20 years of relevant technical experience.
• Hands-on Dynatrace architecture including APM, synthetic and infrastructure monitoring.
• Experience with BMC Helix OM, Helix ITSM Suite, and Helix Discovery.
• Knowledge of Flexera and Software Asset Management.
• Strong ITIL v4 principles and ITSM process design.
• Understanding of ITOM, AIOps, observability frameworks and CMDB best practices.
• Experience building integrations via APIs, web services and event frameworks.
• Experience with enterprise architecture frameworks.
• Excellent communication and customer-facing presentation skills.
• Strong analytical and documentation abilities; able to lead cross-functional teams.
• TOGAF certification or equivalent framework experience.
• Experience leading discovery and service mapping initiatives at enterprise scale.

Responsibilities

• Design monitoring and observability strategies using Dynatrace (dashboards, synthetic monitoring, APM, infrastructure) with Davis AI insights.
• Architect end-to-end solutions using Helix O.M., Helix ITSM Suite for incidents, problems, changes, assets, and CMDB.
• Develop integration architecture between Helix, Dynatrace, Flexera and external systems via APIs and web services.
• Roll out Dynatrace agents, tagging strategies, baselines and alerts; manage on-prem to SaaS migrations.
• Lead deployment and customization of BMC Helix modules and service mapping with Helix Discovery.
• Lead CMDB governance, data quality, and monitoring standards and tagging frameworks.
• Provide Level 3 architectural support for ITSM and monitoring issues; oversee patches and upgrades.
• Present solution blueprints, roadmaps and guidelines; conduct architecture reviews with best-practice recommendations.

Skills

Architectural design

Communication skills

Leadership

Requirements analysis

Problem solving

Documentation

Cross-functional collaboration

API integrations

Enterprise architecture

TOGAF certification

Service mapping

Tools

Dynatrace

BMC Helix

Flexera

Helix ITSM Suite

Helix Discovery

Job description

Peek IT Services in Rosemead, CA seeks a senior IT Architect to design and deliver enterprise observability and ITSM solutions on site. You will own end-to-end design, migration and governance, working with service owners, developers and ops teams to translate business requirements into scalable technical designs.

You will lead deployments of Dynatrace, BMC Helix, and Flexera, set monitoring KPIs, and drive integration architecture across platforms while ensuring ITIL v4 compliance and data