Observability & ITSM Solution Architect

Tata Consultancy Services; Rosemead (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Family Leave: Maternal & Parental

401K Plan

Performance Bonus

Job summary

Tata Consultancy Services in Rosemead, CA is seeking a skilled Solution Architect to design monitoring and observability strategies using Dynatrace, and to architect end-to-end solutions with BHOM and Helix ITSM Suite. The role includes integration with Flexera and external systems, ensuring ITIL-aligned governance and security compliance.

Responsibilities include rollout of monitoring agents, migration planning from on-prem to cloud where applicable, and leading cross-functional teams to

Qualifications

• Strong understanding of ITIL v4 principles.
• Knowledge of ITOM, AIOps, observability frameworks, and CMDB best practices.

Responsibilities

• Design monitoring and observability strategies using Dynatrace with dashboards, synthetic monitoring, APM, and Davis AI insights.
• Architect end-to-end solutions using BMC Helix Operation Management and Helix ITSM Suite (Incident, Problem, Change, Asset, Service Request, CMDB).
• Develop integration architecture between Helix, Dynatrace, Flexera, and external systems via APIs.
• Lead rollout of Dynatrace agents, tagging strategies, baselines, alerts, and distributed tracing.
• Collaborate with service owners, analysts, developers, and operations teams to translate requirements into designs.

Job description

Tata Consultancy Services in Rosemead, CA is seeking a skilled Solution Architect to design monitoring and observability strategies using Dynatrace, and to architect end-to-end solutions with BHOM and Helix ITSM Suite. The role includes integration with Flexera and external systems, ensuring ITIL-aligned governance and security compliance.

Responsibilities include rollout of monitoring agents, migration planning from on-prem to cloud where applicable, and leading cross-functional teams to