Technical Solution Architect

Peek IT, LLC; Rosemead (CA); Presencial; USD 170.000 - 210.000; Jornada completa

Descripción de la vacante

Peek IT Services in Rosemead, CA seeks a senior IT Architect to design and deliver enterprise observability and ITSM solutions on site. You will own end-to-end design, migration and governance, working with service owners, developers and ops teams to translate business requirements into scalable technical designs.

You will lead deployments of Dynatrace, BMC Helix, and Flexera, set monitoring KPIs, and drive integration architecture across platforms while ensuring ITIL v4 compliance and data

Formación

• 10 to 20 years of relevant technical experience.
• Hands-on Dynatrace architecture including APM, synthetic and infrastructure monitoring.
• Experience with BMC Helix OM, Helix ITSM Suite, and Helix Discovery.
• Knowledge of Flexera and Software Asset Management.
• Strong ITIL v4 principles and ITSM process design.
• Understanding of ITOM, AIOps, observability frameworks and CMDB best practices.
• Experience building integrations via APIs, web services and event frameworks.
• Experience with enterprise architecture frameworks.
• Excellent communication and customer-facing presentation skills.
• Strong analytical and documentation abilities; able to lead cross-functional teams.
• TOGAF certification or equivalent framework experience.
• Experience leading discovery and service mapping initiatives at enterprise scale.

Responsabilidades

• Design monitoring and observability strategies using Dynatrace (dashboards, synthetic monitoring, APM, infrastructure) with Davis AI insights.
• Architect end-to-end solutions using Helix O.M., Helix ITSM Suite for incidents, problems, changes, assets, and CMDB.
• Develop integration architecture between Helix, Dynatrace, Flexera and external systems via APIs and web services.
• Roll out Dynatrace agents, tagging strategies, baselines and alerts; manage on-prem to SaaS migrations.
• Lead deployment and customization of BMC Helix modules and service mapping with Helix Discovery.
• Lead CMDB governance, data quality, and monitoring standards and tagging frameworks.
• Provide Level 3 architectural support for ITSM and monitoring issues; oversee patches and upgrades.
• Present solution blueprints, roadmaps and guidelines; conduct architecture reviews with best-practice recommendations.

Conocimientos

Architectural design

Communication skills

Leadership

Requirements analysis

Problem solving

Documentation

Cross-functional collaboration

API integrations

Enterprise architecture

TOGAF certification

Service mapping

Herramientas

Dynatrace

BMC Helix

Flexera

Helix ITSM Suite

Helix Discovery

Descripción del empleo

You will design and deliver enterprise observability and IT service management solutions on site in Rosemead, CA, working across Dynatrace, BMC Helix and Flexera. The role suits an architect with 10 to 20 years of experience who wants ownership of end to end design, migration and governance work. You will work directly with service owners, developers and operations teams to turn business requirements into scalable technical designs.

Responsibilities

• Design monitoring and observability strategies using Dynatrace, including dashboards, synthetic monitoring, APM, infrastructure monitoring and Davis AI insights.
• Architect end to end solutions using BMC Helix Operation Management and the Helix ITSM Suite, covering Incident, Problem, Change, Asset, Service Request and CMDB.
• Develop integration architecture between Helix, Dynatrace, Flexera and external systems using APIs, web services and event frameworks.
• Roll out Dynatrace agents, tagging strategies, baselines, alerts and distributed tracing, and manage on-prem to SaaS migrations for Helix Operation Management or Dynatrace Cloud.
• Lead deployment, configuration and customization of BMC Helix modules, and implement service mapping and discovery with BMC Helix Discovery.
• Lead CMDB governance initiatives covering accuracy, reconciliation rules and data quality, and define monitoring standards, tagging frameworks and observability KPIs.
• Provide Level 3 architectural support for complex ITSM and monitoring issues, and oversee patching, upgrades and maintenance of the BMC, Dynatrace and Flexera platforms.
• Present solution blueprints, technical roadmaps and operational guidelines, and conduct architecture reviews with best practice recommendations.

Requirements

• 10 to 20 years of relevant technical experience.
• Hands-on architecture and implementation experience with Dynatrace, including APM, synthetic and infrastructure monitoring.
• Experience with BMC Helix Operation Management, the Helix ITSM Suite and BMC Helix Discovery.
• Working knowledge of Flexera and Software Asset Management, including license optimization.
• Strong understanding of ITIL v4 principles and ITSM process design.
• Knowledge of ITOM, AIOps, observability frameworks and CMDB best practices.
• Experience building integrations using APIs, web services and event frameworks.
• Experience with enterprise architecture frameworks.
• Excellent communication and customer-facing presentation skills.
• Strong analytical, problem solving and documentation abilities, with the ability to lead cross functional technical teams and drive solution adoption.

Nice to have

• TOGAF certification or equivalent framework experience.
• Experience leading discovery and service mapping initiatives at enterprise scale.