Observability & ITSM Solution Architect

Tata Consultancy Services Limited; Rosemead (CA); Presencial; USD 130.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits & Certification & Re

Vacation, Time Off & Holidays

Legal & Financial Assistance: 401K & +

Descripción de la vacante

Tata Consultancy Services Limited in Rosemead, CA is seeking a Solution Architect to design and implement sophisticated ITSM and observability architectures. You will drive end-to-end integration between Dynatrace, BHOM, Helix ITSM, and Flexera, while ensuring ITIL v4 alignment and data quality in the CMDB.

You will lead deployment, validation, and performance optimization across multiple platforms, with a focus on automation, security, and governance.

Formación

• Experience with ITSM, ITOM and AIOps
• Strong understanding of ITIL v4 principles
• Knowledge of CMDB design and data quality
• Familiarity with enterprise architecture frameworks (TOGAF preferred)

Responsabilidades

• Design monitoring and observability strategies using Dynatrace including dashboards, synthetic monitoring, APM, infrastructure monitoring, and Davis AI insights.
• Architect end-to-end solutions using BHOM and Helix ITSM Suite, including Incident, Problem, Change, Asset, Service Request, and CMDB.
• Develop integration architecture between Helix, Dynatrace, Flexera, and external systems via APIs, web services, and event frameworks.
• Lead deployment, configuration, and customization of BMC Helix modules.

Conocimientos

ITSM

Herramientas

Dynatrace

BMC Helix Suite

BHOM

Helix ITSM

BMC Helix Discovery

Flexera

APIs

Descripción del empleo

Tata Consultancy Services Limited in Rosemead, CA is seeking a Solution Architect to design and implement sophisticated ITSM and observability architectures. You will drive end-to-end integration between Dynatrace, BHOM, Helix ITSM, and Flexera, while ensuring ITIL v4 alignment and data quality in the CMDB.

You will lead deployment, validation, and performance optimization across multiple platforms, with a focus on automation, security, and governance.