Senior Enterprise Monitoring Lead — Infra & Observability

Eliassen Group; Washington (District of Columbia); Vor Ort; USD 90.000 - 96.000; Vollzeit

Benefits dieser Stelle

Medical benefits (W2)

Dental benefits (W2)

Vision benefits (W2)

401k with company matching

Life insurance

Zusammenfassung

Eliassen Group is seeking a Monitoring Lead to direct enterprise infrastructure monitoring for a large Federal/DOT environment in Washington, DC. The role requires deep monitoring expertise, strategic planning, and strong client-facing communication to coordinate priorities across technical teams and senior leadership.

The position is contract-to-hire with on-site work in Washington, DC. The candidate will evaluate tools, onboard components, and drive improvements in monitoring, observability,

Qualifikationen

• 14+ years of experience in infrastructure programs or mission-critical IT environments.
• 8+ years of management experience.
• 4+ years managing an enterprise Infrastructure Operations Support Services program.
• 3+ years interfacing with senior or executive stakeholders.
• Proven experience leading an Enterprise Infrastructure Monitoring team.
• Strong experience with enterprise monitoring or observability platforms.
• Experience onboarding servers, devices, URLs, applications, databases, and services.
• Experience defining thresholds, alerts, events, dashboards, and escalation procedures.
• Experience with OpenText OBM or comparable platforms.
• Operational knowledge of Windows Server 2019+ and RHEL 9+.
• SNMP v2c/v3 familiarity including traps and MIB management.
• SQL knowledge for queries and monitoring integrations.
• Experience managing ServiceNow tickets, SLAs, and major incidents.
• Experience leading production cutovers and lifecycle support.

Aufgaben

• Direct day-to-day operations of an enterprise infrastructure monitoring team.
• Plan, organize, and execute monitoring service deliverables across teams.
• Serve as client-facing technical and operational leader.
• Provide technical leadership for OpenText OBM and related tools.
• Onboard servers, devices, URLs, apps, databases, and services into monitoring.
• Manage configurations, thresholds, polling, alerting, dashboards, and reporting.
• Integrate multiple monitoring tools for end-to-end visibility.
• Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, uCMDB.
• Evaluate platforms and tool applicability to requirements.
• Analyze metrics and performance to identify gaps and improvements.
• Lead troubleshooting and root-cause analysis for complex issues.
• Provide leadership during incidents, cutovers, and production support.
• Manage ServiceNow tickets, queues, SLAs, and escalations.
• Coach and mentor cross-functional resources.
• Partner with stakeholders to improve availability and service quality.

Kenntnisse

Leadership

Client communication

Cross-functional collaboration

Mentoring

Strategic planning

Problem solving

Ausbildung

Bachelor's degree

Master's degree

PhD/JD

Tools

OpenText OBM

SiteScope

Operations Agents

OPTIC/Data Lake

uCMDB

Dynatrace

SolarWinds

AWS CloudWatch

Splunk

Datadog

Nagios

SCOM

Jobbeschreibung

Eliassen Group is seeking a Monitoring Lead to direct enterprise infrastructure monitoring for a large Federal/DOT environment in Washington, DC. The role requires deep monitoring expertise, strategic planning, and strong client-facing communication to coordinate priorities across technical teams and senior leadership.

The position is contract-to-hire with on-site work in Washington, DC. The candidate will evaluate tools, onboard components, and drive improvements in monitoring, observability,