Monitoring Lead, Enterprise Infrastructure

Eliassen Group; Washington (District of Columbia); On-site; USD 90,000 - 96,000; Full time

Benefits offered by this job

Medical benefits (W2)

Dental benefits (W2)

Vision benefits (W2)

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a Monitoring Lead to direct enterprise infrastructure monitoring for a large Federal/DOT environment in Washington, DC. The role requires deep monitoring expertise, strategic planning, and strong client-facing communication to coordinate priorities across technical teams and senior leadership.

The position is contract-to-hire with on-site work in Washington, DC. The candidate will evaluate tools, onboard components, and drive improvements in monitoring, observability,

Qualifications

• 14+ years of experience in infrastructure programs or mission-critical IT environments.
• 8+ years of management experience.
• 4+ years managing an enterprise Infrastructure Operations Support Services program.
• 3+ years interfacing with senior or executive stakeholders.
• Proven experience leading an Enterprise Infrastructure Monitoring team.
• Strong experience with enterprise monitoring or observability platforms.
• Experience onboarding servers, devices, URLs, applications, databases, and services.
• Experience defining thresholds, alerts, events, dashboards, and escalation procedures.
• Experience with OpenText OBM or comparable platforms.
• Operational knowledge of Windows Server 2019+ and RHEL 9+.
• SNMP v2c/v3 familiarity including traps and MIB management.
• SQL knowledge for queries and monitoring integrations.
• Experience managing ServiceNow tickets, SLAs, and major incidents.
• Experience leading production cutovers and lifecycle support.

Responsibilities

• Direct day-to-day operations of an enterprise infrastructure monitoring team.
• Plan, organize, and execute monitoring service deliverables across teams.
• Serve as client-facing technical and operational leader.
• Provide technical leadership for OpenText OBM and related tools.
• Onboard servers, devices, URLs, apps, databases, and services into monitoring.
• Manage configurations, thresholds, polling, alerting, dashboards, and reporting.
• Integrate multiple monitoring tools for end-to-end visibility.
• Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, uCMDB.
• Evaluate platforms and tool applicability to requirements.
• Analyze metrics and performance to identify gaps and improvements.
• Lead troubleshooting and root-cause analysis for complex issues.
• Provide leadership during incidents, cutovers, and production support.
• Manage ServiceNow tickets, queues, SLAs, and escalations.
• Coach and mentor cross-functional resources.
• Partner with stakeholders to improve availability and service quality.

Skills

Leadership

Client communication

Cross-functional collaboration

Mentoring

Strategic planning

Problem solving

Education

Bachelor's degree

Master's degree

PhD/JD

Tools

OpenText OBM

SiteScope

Operations Agents

OPTIC/Data Lake

uCMDB

Dynatrace

SolarWinds

AWS CloudWatch

Splunk

Datadog

Nagios

SCOM

Job description

Description:

On-site in Washington, DC

Our client seeks a Monitoring Lead to direct enterprise infrastructure monitoring across a large Federal/DOT environment. The role leads planning, implementation, optimization, and operational delivery of monitoring services for mission-critical systems, applications, databases, networks, devices, URLs, and infrastructure. The position requires deep enterprise monitoring expertise, proven technical leadership, and client-facing communication to coordinate priorities across technical teams, stakeholders, and senior leadership.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $70.00/hr. w2

Responsibilities:

• Lead day-to-day operations of an enterprise infrastructure monitoring team for a large Federal environment.
• Plan, organize, and execute monitoring service deliverables across technical teams and initiatives.
• Serve as a client-facing technical and operational leader communicating strategy, performance, risks, and priorities.
• Provide technical leadership for enterprise monitoring and observability platforms including OpenText OBM or comparable technologies.
• Onboard servers, network devices, applications, databases, URLs, services, and other components into the monitoring environment.
• Establish and manage configurations, thresholds, polling, alerting, event correlation, escalation, dashboards, and reporting.
• Integrate multiple monitoring tools to deliver end-to-end infrastructure and IT service visibility.
• Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and uCMDB where applicable.
• Evaluate capabilities across platforms and determine effective tool application to meet operational requirements.
• Analyze metrics, configurations, alerts, events, and service performance to identify gaps and improvements.
• Lead troubleshooting and root-cause analysis for complex issues across networks, servers, operating systems, databases, applications, and services.
• Provide leadership during major incidents, critical situations, platform cutovers, and production support.
• Manage contractual deliverables, ServiceNow ticket queues, ticket quality, priorities, SLAs, and escalations.
• Provide coaching, mentoring, workload prioritization, and performance management for cross-functional resources.
• Partner with stakeholders and leadership to implement improvements that increase availability, monitoring effectiveness, and service quality.

Experience Requirements:

• Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.
• 8+ years of management experience supporting infrastructure programs or mission-critical IT environments.
• 4+ years managing an enterprise Infrastructure Operations Support Services program.
• 3+ years interfacing with and presenting to senior or executive stakeholders.
• Proven experience leading an Enterprise Infrastructure Monitoring team and service delivery.
• Strong experience implementing, configuring, administering, architecting, or leading enterprise monitoring or observability platforms.
• Experience onboarding servers, devices, URLs, applications, databases, and services into enterprise platforms.
• Experience defining or implementing thresholds, alerts, events, polling, metrics, dashboards, integrations, escalation procedures, and standards.
• Experience with OpenText OBM or comparable enterprise monitoring platforms.
• Operational knowledge of Windows Server 2019+ and RHEL 9+.
• Hands‑on familiarity with SNMP v2c/v3 including traps, polling, and MIB management.
• Working knowledge of SQL for queries, performance metrics, and monitoring integrations.
• Experience managing ServiceNow tickets, queues, SLAs, escalations, and ticket quality.
• Experience managing major incidents and troubleshooting complex enterprise problems.
• Experience leading production cutovers and supporting enterprise platforms through their lifecycle.
• Strong written, verbal, presentation, and client-facing communication skills.
• Preferred: Experience supporting DOT or another large Federal agency; OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and/or uCMDB; Dynatrace, SolarWinds, AWS CloudWatch, Splunk, Datadog, Nagios, or SCOM; developing strategies, standards, dashboards, alerting, service models, and processes; integrating tools into centralized event or service management; background in risk management, mentoring, skills development, and cross-functional leadership.

Education Requirements:

• Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.