Senior Enterprise Key Account Manager - NGS & SaaS Growth

MyDNA; Houston (TX); Presencial; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Health Savings

Dental & Vision

401(k) Matching

Diverse PTO

Disability & Paid Family Leave

Descripción de la vacante

Gene by Gene in Houston, TX seeks a Senior Key Account Manager to act as the strategic commercial link between our high-value B2B partners and internal CAP/CLIA-certified lab operations. You will coordinate with sales, lab ops, and bioinformatics to retain enterprise clients and drive revenue growth across NGS and SaaS diagnostics.

You will lead quarterly business reviews, monitor billing integrity, manage CRM forecasts, and translate complex client needs into executable lab workflows.

Formación

• Lifecycle account ownership from initial sales to onboarding and executive reviews.
• Proficient in analyzing account volume, pricing tiers, SLAs, and invoicing histories.
• Translate lab capacities and NGS capabilities into tailored commercial solutions.
• Lead cross-functional meetings with bioinformatics, lab directors, and billing teams.
• Hands-on CRM pipeline management and accurate account forecasting.

Responsabilidades

• Relationship management & retention across high-value B2B partners.
• Prepare and lead QBRs with client executives and procurement leads.
• Identify and pursue cross-selling and upselling opportunities.
• Maintain CRM pipeline accuracy and support strategic planning.

Conocimientos

Relationship management

QBR & financial acumen

Technical translation

Cross-functional facilitation

CRM mastery (Zoho/Salesforce)

Industry experience (life sciences)

NGS/clinical diagnostics sales

Account management

Educación

Bachelor’s Degree in Life Sciences

Herramientas

Zoho CRM

Salesforce

Descripción del empleo

Gene by Gene in Houston, TX seeks a Senior Key Account Manager to act as the strategic commercial link between our high-value B2B partners and internal CAP/CLIA-certified lab operations. You will coordinate with sales, lab ops, and bioinformatics to retain enterprise clients and drive revenue growth across NGS and SaaS diagnostics.

You will lead quarterly business reviews, monitor billing integrity, manage CRM forecasts, and translate complex client needs into executable lab workflows.