Senior Enterprise IT Operations Leader

Unissant; Ashburn (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Unissant, Inc. is seeking an Enterprise IT Operations Manager to lead enterprise IT operations in a distributed, regulated environment. The role requires hands-on depth in Microsoft 365, cloud platforms, IAM, and collaboration technologies, along with strong vendor management and security coordination.

You will drive governance, automation, and AI-enabled improvements, support audits, and manage external partners while advancing resilience and efficiency across technology services.

Qualifications

• 8–12 years IT experience, including 3–5 years leading enterprise IT operations.
• Hands-on depth in Microsoft 365 administration, cloud/SaaS platforms, endpoint management, IAM, and enterprise collaboration technologies.
• Experience with information-security controls, vulnerability remediation, configuration management, incident coordination, and monitoring practices.
• Experience implementing automation, analytics, or AI-enabled tools that improve business functions.
• Experience developing SOPs, dashboards, service metrics, and process improvements.
• Experience managing vendors, MSPs, software providers, and security partners.

Responsibilities

• Lead enterprise IT operations across end-user support, service delivery, collaboration platforms, endpoint management, and identity administration.
• Partner with Information Security to strengthen enterprise security practices, access controls, vulnerability management, and incident coordination.
• Develop and maintain IT governance processes, asset management, escalation workflows, and lifecycle-management in a federal contractor environment.
• Support audits and compliance activities aligned with DoD RMF and federal security expectations.
• Identify, pilot, and implement automation and AI-enabled use cases for service desk optimization and workflow improvements.
• Coordinate with vendors and partners to ensure cost-effective, high-quality support.

Skills

IT operations leadership

Service delivery

Vendor management

Cybersecurity coordination

Automation & AI

Governance & compliance

Clearance programs

Stakeholder communication

Education

Bachelor's degree in CS/IT/IS/Cybersecurity

MBA/Master's degree preferred

Tools

Microsoft 365

Azure

ITIL

Job description

Unissant, Inc. is seeking an Enterprise IT Operations Manager to lead enterprise IT operations in a distributed, regulated environment. The role requires hands-on depth in Microsoft 365, cloud platforms, IAM, and collaboration technologies, along with strong vendor management and security coordination.

You will drive governance, automation, and AI-enabled improvements, support audits, and manage external partners while advancing resilience and efficiency across technology services.