Senior Enterprise Implementation Engineer

Clearwave Corporation; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with matching employer

Discretionary annual bonuses and merit

Hybrid work schedule

Comprehensive benefits: medical,Dental

Vision insurance

Job summary

Clearwave Corporation in Atlanta, GA seeks a Senior Implementation Engineer to lead large, enterprise patient-engagement platform deployments from contract through go-live and transition to Support. You will document workflows, map to the Clearwave system, and design future-state solutions for a scalable implementation.

You will own testing, data integrations and build decisions, mentor engineers, and drive improvements to our implementation methodology while maintaining strong client

Qualifications

• 5+ years in a technical implementation, solutions engineering or integration role delivering enterprise software
• Advanced SQL skills plus strong working knowledge of XML, JSON and HTML
• Hands-on experience with APIs and data integrations
• Established proficiency with Git or another source control tool
• A track record of leading complex, multi-stakeholder implementations for large customers to an on-time go-live
• Ability to turn ambiguous business workflows into clear requirements and a working technical design
• Exceptional communication with both technical and non-technical audiences, including executives
• Experience mentoring, training or coaching teammates
• Strong ownership, sound judgment and composure under pressure

Responsibilities

• Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
• Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
• Serve as the primary technical point of contact for client project teams and their IT staff
• Lead discovery sessions to document each client's current scheduling, registration and eligibility verification workflows
• Map current-state processes to the Clearwave platform and design the future-state solution
• Define, document and secure client sign-off on business and technical requirements
• Make sound build decisions and push back constructively when a request would create long-term risk for the client
• Build and review complex configurations, SQL, data mappings and integration logic
• Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange
• Own the testing strategy for your projects, including test plans, UAT and data validation, and lead go-live readiness
• Act as the escalation point for difficult technical issues during implementation and hypercare
• Build trusted relationships with client stakeholders at every level, from front-desk leads to IT directors to executives
• Communicate status, risks and trade-offs clearly to clients, Clearwave leadership and Customer Success
• Own client satisfaction through implementation and hand off a stable, well-documented client to Support and Customer Success
• Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
• Lead team initiatives and drive improvements to our implementation methodology, tooling, templates and playbooks
• Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
• Maintain project deliverables and documentation that can be reused as intellectual capital
• Contribute to company initiatives

Skills

5+ years experience

Advanced SQL

XML/JSON/HTML

APIs & data integrations

Git

Enterprise deployments

Executive communication

Mentoring

Problem solving under pressure

Tools

Git

Job description

Clearwave Corporation in Atlanta, GA seeks a Senior Implementation Engineer to lead large, enterprise patient-engagement platform deployments from contract through go-live and transition to Support. You will document workflows, map to the Clearwave system, and design future-state solutions for a scalable implementation.

You will own testing, data integrations and build decisions, mentor engineers, and drive improvements to our implementation methodology while maintaining strong client