Strategic Account Manager - Enterprise SaaS

Clearwave Corporation; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Clearwave Corporation, an innovative healthcare technology company based in Atlanta, GA, is seeking an Account Manager to own renewals, expansions, and executive relationships within a defined portfolio. You will partner with Customer Success, Sales, and Finance to drive revenue and customer outcomes.

Ideal candidates bring SaaS or health IT experience, strong contract negotiation skills, and the ability to engage at VP/C-suite levels while traveling up to 25% for strategic meetings.

Qualifications

• 3–7 years in Account Management, Customer Success with commercial ownership, or a revenue-carrying customer-facing role.
• Experience owning renewals and hitting GRR or Net Revenue Retention targets.
• Experience managing complex contract negotiations with mid-market or enterprise customers.
• Comfortable engaging at VP and C-suite levels; able to drive business conversations grounded in customer outcomes.
• Strong commercial instincts: identify opportunity, build a business case, and close.
• Ability to travel up to 25%.

Responsibilities

• Own the renewal lifecycle for a defined portfolio — from 90-day-out planning through contract signature.
• Initiate, lead, and close all renewal conversations; lead pricing negotiations and contract term discussions.
• Execute upsell and cross-sell motions end-to-end: qualify, build business case, propose, and close.
• Own executive relationships: scheduling EBRs, presenting strategic context, and following up on actions.
• Collaborate daily with CSMs, Sales leadership, Product, Finance, and Marketing on portfolio health and renewal forecasts.

Skills

Account management

Renewals ownership

Executive communication

Contract negotiations

Cross-functional collaboration

Salesforce

Tools

Salesforce

Job description

Clearwave Corporation, an innovative healthcare technology company based in Atlanta, GA, is seeking an Account Manager to own renewals, expansions, and executive relationships within a defined portfolio. You will partner with Customer Success, Sales, and Finance to drive revenue and customer outcomes.

Ideal candidates bring SaaS or health IT experience, strong contract negotiation skills, and the ability to engage at VP/C-suite levels while traveling up to 25% for strategic meetings.