IT Service Desk Expert - Senior Enterprise Support

Kuehne+Nagel; Naugatuck (CT); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is hiring an IT Service Desk Expert to deliver advanced support and drive improvements across our global IT environment. You will resolve escalated incidents and deploy enterprise technology solutions for diverse users across the United States.

Ideal candidates bring 5+ years of enterprise IT support, strong Microsoft 365/Azure/Intune expertise, and excellent problem-solving and communication skills. This role is on-site in the US with opportunities for growth and learning.

Qualifications

• 5+ years of enterprise IT support experience, including L2/L3 troubleshooting.
• Strong technical knowledge of Microsoft 365, Azure, Intune, cloud apps, MDM, Windows, macOS, and mobile tech.
• Experience managing deployments, device rollouts, or IT projects.
• Excellent analytical and problem-solving abilities with multiple priorities.
• Strong communication and stakeholder management across diverse teams.

Responsibilities

• Provide advanced Level 2 and Level 3 support for escalated incidents and complex issues.
• Troubleshoot, diagnose, and resolve system problems to ensure timely service delivery.
• Configure and maintain end-user devices, apps, and tech solutions per business needs.
• Prepare documentation, root-cause analyses, and escalation packages for engineering teams.
• Identify process improvements for service desk workflows and customer satisfaction.
• Participate in IT projects, deployments, and enterprise initiatives with cross-functional teams.
• Mentor team members and maintain knowledge base; participate in after-hours rotations.

Skills

L2/L3 IT support

M365/Azure/Intune

Device management

Analytical/problem solving

Communication skills

Job description

Kuehne+Nagel is hiring an IT Service Desk Expert to deliver advanced support and drive improvements across our global IT environment. You will resolve escalated incidents and deploy enterprise technology solutions for diverse users across the United States.

Ideal candidates bring 5+ years of enterprise IT support, strong Microsoft 365/Azure/Intune expertise, and excellent problem-solving and communication skills. This role is on-site in the US with opportunities for growth and learning.