Senior Enterprise CX Strategist

Talkdesk; United States; Remote; USD 78,000 - 147,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (uncapped)

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking a Senior CX Manager to serve as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. You will drive measurable outcomes by leading advanced product adoption and overseeing complex initiatives, ensuring long-term customer success through enablement and change management.

You will bridge customer stakeholders with Talkdesk teams to ensure alignment on business objectives and successful product utilization, while also handling CRM

Qualifications

• 7–10+ years in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management in SaaS/CCaaS/CPaaS.
• Experience with enterprise onboarding, delivery leadership, and multi-product deployments.
• Executive stakeholder engagement and effective cross-functional collaboration.

Responsibilities

• Lead enterprise onboarding, platform optimization, and feature deployments across multi-product environments.
• Define delivery scope, approach and technical roadmap with customer and internal teams.
• Translate business needs into scalable technical architectures and plans.
• Drive adoption, manage risk, and communicate progress to executives.
• Support renewals and expansion by linking technical value to outcomes.

Skills

CX Management

Technical Account Mgmt

Professional Services

Customer Success

Solution Consulting

IT Project Mgmt

Tools

Salesforce

Job description

Talkdesk is seeking a Senior CX Manager to serve as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. You will drive measurable outcomes by leading advanced product adoption and overseeing complex initiatives, ensuring long-term customer success through enablement and change management.

You will bridge customer stakeholders with Talkdesk teams to ensure alignment on business objectives and successful product utilization, while also handling CRM