CX Manager - HLS (Fully Remote)

Talkdesk; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Talkdesk is a global CCaaS leader pioneering Customer Experience Automation (CXA) using AI to redefine how leading brands interact with customers. A senior technical point of contact will lead onboarding and optimization for enterprise accounts, driving adoption and defining strategic roadmaps tied to customer goals.

The role partners with Services, Product, Sales and Support to deliver outcomes and uses data-backed insights to influence prioritization and prioritization decisions across

Qualifications

• Senior technical point of contact for enterprise accounts.
• Own onboarding, optimization and end-to-end program delivery.
• Identify risks and create mitigation plans; support renewals and expansion.
• Partner with Services, Product, Sales and Support to deliver outcomes.
• Use data-backed insights to influence internal prioritization.

Responsibilities

• Build relationships with senior stakeholders; own end-to-end technical program delivery.
• Identify risks, create mitigation plans, and support renewals and expansion.
• Collaborate with Services, Product, Sales, and Support to deliver outcomes.
• Use data-backed insights to influence internal prioritization.

Skills

Enterprise account leadership

Onboarding expertise

Adoption strategy

Stakeholder management

Cross-functional collaboration

Data-driven decisions

Job description

• Primary senior technical point of contact for enterprise accounts, leading onboarding and optimization.
• Drive adoption, feature use, and innovation roadmaps tied to customer goals.

Customer Success & Risk:

• Build relationships with senior stakeholders; own end-to-end technical program delivery.
• Identify risks, create mitigation plans, and support renewals and expansion.

Cross-Functional Alignment:

• Partner with Services, Product, Sales, and Support to deliver outcomes.
• Use data-backed insights to influence internal prioritization.

Talkdesk

Talkdesk is pioneering Customer Experience Automation (CXA), using AI to redefine how leading brands interact with customers. A global CCaaS leader, it fosters an inclusive culture and has been recognized on the Forbes Cloud 100 and Gartner Magic Quadrant.