Senior Enterprise Customer Success Manager — Security & PKI

DigiCert; Melbourne (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO and holidays

Family-friendly leave policies

Health and wellness resources

Education assistance

LinkedIn Learning access

Employee referral program

Travel coverage

Job summary

DigiCert is seeking an experienced Customer Success Manager to oversee some of its largest Enterprise PKI, IoT and TLS clients. You will be the primary contact, ensuring client needs are met through proactive communication, strategic planning, and cross-functional collaboration with Sales, Services, Support and Compliance teams.

The role emphasizes managing multiple accounts, resolving issues quickly, and identifying growth opportunities to enhance client satisfaction and value realization

Qualifications

• 2+ years in customer success/relationship/account management in digital security, SaaS or software.
• Experience in Sales Engineering or other customer-facing roles preferred.
• Project management certification (PMP/CAPM) or equivalent experience.

Responsibilities

• Understand client business objectives and how DigiCert solutions impact them.
• Advise on features to improve security posture based on usage.
• Build and manage relationships across Sales, Support, Product, and Services.
• Present business reviews to executives and technical contacts.
• Monitor renewals to avoid service disruption.
• Communicate upcoming changes impacting services.
• Provide escalation management and status updates on issues.
• Manage lifecycle to ensure goals and value realization.
• Drive customer satisfaction and growth opportunities.
• Assist Sales with renewals of entitlements and solutions.
• Provide timely reporting to internal and customer stakeholders.
• Invest in ongoing self-development for industry-relevant skills.

Skills

Customer success

Account management

Project management

CRM proficiency

Excellent communication

Cross-functional collaboration

Education

PMP / CAPM

Bachelor’s degree in related field

Tools

Salesforce

MS Office

Job description

DigiCert is seeking an experienced Customer Success Manager to oversee some of its largest Enterprise PKI, IoT and TLS clients. You will be the primary contact, ensuring client needs are met through proactive communication, strategic planning, and cross-functional collaboration with Sales, Services, Support and Compliance teams.

The role emphasizes managing multiple accounts, resolving issues quickly, and identifying growth opportunities to enhance client satisfaction and value realization