Senior Enterprise Customer Success Manager - Remote, Equity

Mosaic.tech; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible paid time off

401(k)

Paid parental leave

Commuter benefits

Home office stipend

Job summary

Scribe is seeking an Enterprise Customer Success leader who will own a portfolio of large accounts with 10,000+ employees, partnering with executives to drive adoption, expand usage across units, and deliver measurable renewal outcomes.

You will build trust at the C‑suite, design rollout programs, lead QBRs/EBRs, and collaborate with Expansion AEs to drive growth. This full‑time, remote role includes equity and opportunities to shape the enterprise motion.

Qualifications

• Has 6+ years in Enterprise Customer Success at a SaaS or AI company with measurable impact
• Owns full customer lifecycle from implementation to renewal for large accounts
• Fluent in technical workflow discussions with power users and ROI conversations with executives

Responsibilities

• Own a portfolio of Enterprise and Strategic accounts end‑to‑end with retention and net revenue expansion
• Design and run tailored rollout and enablement programs for large organizations
• Lead QBRs/EBRs and surface expansion opportunities tied to executive metrics
• Build multi‑thread relationships across end users, champions, and executive sponsors
• Partner with Expansion AEs to define growth strategies and smooth hand‑offs
• Provide customer insights to influence roadmap and scale Enterprise motions

Skills

Enterprise CS

Executive stakeholder communication

Job description

Scribe is seeking an Enterprise Customer Success leader who will own a portfolio of large accounts with 10,000+ employees, partnering with executives to drive adoption, expand usage across units, and deliver measurable renewal outcomes.

You will build trust at the C‑suite, design rollout programs, lead QBRs/EBRs, and collaborate with Expansion AEs to drive growth. This full‑time, remote role includes equity and opportunities to shape the enterprise motion.