Manager, Customer Success B2B (Fully Remote)

Exol; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Exol is seeking an experienced Enterprise Account Manager to own strategic relationships with CPG, grocery, and food & beverage customers. You will drive retention and net revenue growth through expansion and cross-sell, while coordinating onboarding and multi-phase implementations for large-scale accounts.

Ideal candidates bring 8+ years in consumer goods or food supply chain operations and a proven success in managing complex enterprise accounts and renewals with strong executive communication

Qualifications

• 8+ years of experience supporting consumer goods or food supply chain operations.
• Proven track record managing complex enterprise accounts and leading contract renewals.
• Strong executive communication and cross-functional leadership skills.

Responsibilities

• Own strategic enterprise relationships with CPG, grocery, and F&B customers.
• Drive customer retention and net revenue growth through expansion and cross-sell.
• Coordinate onboarding and multi-phase enterprise implementations.

Skills

Executive communication

Cross-functional leadership

Enterprise account management

Job description

• Exol brings industry-leading automation to businesses of all sizes through a warehouse-as-a-service model.
• They operate state-of-the-art distribution centers to handle supply chain complexities for clients.

Your Role:

• Own strategic enterprise relationships and help CPG, grocery, and food and beverage customers achieve operational goals.
• Drive customer retention and net revenue growth through expansion, cross-sell, and continuous improvement.
• Coordinate onboarding and implementation for large-scale multi-phase enterprise accounts.

You'll Thrive If:

• You have 8+ years of experience supporting consumer goods or food supply chain operations.
• You have demonstrated success managing complex enterprise accounts and leading contract renewals.
• You possess strong executive communication and cross-functional leadership skills.

Exol

Exol provides flexible and scalable outsourced warehouse services through an innovative warehouse-as-a-service model. They operate state-of-the-art distribution centers and focus on delivering measurable customer outcomes through strong partnerships.