Senior Enterprise Customer Success Manager - Remote

PointClickCare; United States; Remote; USD 118,000 - 132,000; Full time

Job summary

PointClickCare is seeking a Senior Customer Success Manager to manage world-class partnerships and maximize value from our solutions. The role involves engaging at the enterprise level, serving as a trusted advisor, and driving an engagement strategy with C-level executives.

This position can be remote within the United States, with travel to client locations as required. A healthcare SaaS background and strong data analysis skills are highly valued.

Qualifications

• Passion for improving care markets and outcomes.
• Experience in a customer-facing SaaS/tech role.
• Experience in healthcare sales/account management with enterprise focus.
• Proven track record of sustaining and growing client relationships.

Responsibilities

• Owns and delivers joint customer success plans to grow and expand client relationships.
• Act as Trusted Advisor to executive leadership and internal teams with cross-functional collaboration.
• Leverage prescribed customer success methodologies to anticipate challenges and provide solutions.
• Provide early warning and turnaround strategies to protect health and reduce churn.

Skills

Customer Success

SaaS experience

Healthcare sales

Data analysis

CRM tools

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

PointClickCare is seeking a Senior Customer Success Manager to manage world-class partnerships and maximize value from our solutions. The role involves engaging at the enterprise level, serving as a trusted advisor, and driving an engagement strategy with C-level executives.

This position can be remote within the United States, with travel to client locations as required. A healthcare SaaS background and strong data analysis skills are highly valued.