Senior Enterprise Success Manager (Remote)

Calibrate Health, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first work

Headspace membership

Wellness programs

Competitive PTO

Job summary

Calibrate Health, Inc. is seeking a Senior Customer Success Manager to own the relationship with enterprise client partners, acting as a trusted strategic advisor and leading account planning and expansion.

You will educate clients on maximizing value and drive cross-functional collaboration to deliver outcomes that matter. You will guide client communications, provide performance insights, and champion retention and advocacy across multiple enterprise accounts, influencing product and service

Qualifications

• 5 years of relevant professional experience supporting clients and managing an account portfolio, preferably in the healthcare space.
• Prior commercial experience managing health and wellness benefits to employers.
• An expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention.
• Ability to effectively communicate client feedback and sentiment to internal stakeholders.
• Strong written and verbal communication skills, with extreme attention to detail.
• Comfort building strong interpersonal relationships with cross-functional stakeholders.
• Experience in a fast paced environment and the ability to successfully operate in ambiguity with a bias for action.
• Passionate about innovation in digital health.

Responsibilities

• Build and maintain strategic relationships with enterprise client decision makers and key stakeholders.
• Drive customer satisfaction, engagement, enrollment, and program value across a portfolio of enterprise clients.
• Own strategic account plans and growth strategies, identifying opportunities to expand partnerships.
• Partner with clients day-to-day to address and resolve client/membership issues promptly.
• Lead client communications and business reviews with timely updates and actionable insights.
• Understand client needs and leverage internal resources to drive retention and expansion.
• Translate customer feedback into actionable insights for product and service improvements.
• Develop and share best practices to strengthen the Client Success function.

Skills

Client management

Healthcare benefits knowledge

Data storytelling

Communication skills

Relationship building

Ambiguity tolerance

Digital health enthusiasm

Stakeholder management

Job description

Calibrate Health, Inc. is seeking a Senior Customer Success Manager to own the relationship with enterprise client partners, acting as a trusted strategic advisor and leading account planning and expansion.

You will educate clients on maximizing value and drive cross-functional collaboration to deliver outcomes that matter. You will guide client communications, provide performance insights, and champion retention and advocacy across multiple enterprise accounts, influencing product and service