Senior Enterprise Customer Success Manager – Remote

OneStream Software; Town of Bristol (WI); On-site; USD 114,000 - 148,000; Full time

Benefits offered by this job

Vision insurance

Medical benefits

Dental insurance

401K

Professional Development

Job summary

OneStream Software is seeking a Senior Customer Success Manager to manage a portfolio of enterprise accounts. The role requires 8+ years of professional experience and at least 5 years in a SaaS-related Customer Success position. The ideal candidate will build strong relationships, support customer satisfaction, and drive renewal and upselling opportunities.

Proximity to Central Region locations is necessary for effective customer engagement. Benefits include a gross annual base salary of USD 114,000 - 148,000 along with comprehensive medical and retirement plans.

Qualifications

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes.

Responsibilities

• Manage a portfolio of customers from onboarding to ongoing engagement.
• Build strong relationships with key stakeholders.
• Identify opportunities for upselling and cross-selling.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving abilities

Relationship building

Education

Degree in Business, Accounting, or related field

8 years of professional experience

5 years in Customer Success Manager position

Tools

SaaS experience

Familiarity with CPM Software

Job description

OneStream Software is seeking a Senior Customer Success Manager to manage a portfolio of enterprise accounts. The role requires 8+ years of professional experience and at least 5 years in a SaaS-related Customer Success position. The ideal candidate will build strong relationships, support customer satisfaction, and drive renewal and upselling opportunities.

Proximity to Central Region locations is necessary for effective customer engagement. Benefits include a gross annual base salary of USD 114,000 - 148,000 along with comprehensive medical and retirement plans.