Senior Enterprise Customer Success Manager – Remote

OneStream Software; Minneapolis (MN); On-site; USD 114,000 - 148,000; Full time

Benefits offered by this job

Medical Plan

Dental & Vision Insurance

Life Insurance

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream Software is seeking a Senior Customer Success Manager to join their remote team. This role involves managing a portfolio of enterprise accounts, ensuring customer satisfaction, and driving adoption of OneStream's capabilities. You will work closely with customers to understand their unique objectives and manage their relationship with OneStream.

Applicants should have a minimum of 8 years of experience, ideally with 5 in a Customer Success role within a technology company. The position offers competitive compensation, benefits, and the flexibility to work remotely.

Qualifications

• A minimum of 8 years of professional experience.
• Proven experience in keeping customers focused on their desired business outcomes.
• Conceptual understanding of finance processes.

Responsibilities

• Managing your portfolio of customers.
• Primary accountability for driving customer adoption and satisfaction.
• Collaborating with teams to manage customer needs.

Skills

Customer relationship management

Communication

Problem-solving

Analytical skills

Organizational skills

Education

Minimum 8 years of professional experience

At least 5 years in Customer Success role

Degree in Business, Accounting, or related field

Tools

SaaS platforms

CPM software (e.g. OneStream, Oracle EPM)

Job description

OneStream Software is seeking a Senior Customer Success Manager to join their remote team. This role involves managing a portfolio of enterprise accounts, ensuring customer satisfaction, and driving adoption of OneStream's capabilities. You will work closely with customers to understand their unique objectives and manage their relationship with OneStream.

Applicants should have a minimum of 8 years of experience, ideally with 5 in a Customer Success role within a technology company. The position offers competitive compensation, benefits, and the flexibility to work remotely.