Senior Enterprise Customer Success Manager – Remote

OneStream Software; Naperville (IL); On-site; USD 114,000 - 148,000; Full time

Benefits offered by this job

Medical Plan

Dental & Vision Insurance

Life Insurance

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream Software is seeking a Senior Customer Success Manager to oversee a portfolio of enterprise customers. This fully remote position focuses on customer satisfaction, retention, and relationship management, ensuring clients achieve their business objectives with OneStream.

The ideal candidate will have substantial experience in Customer Success within a SaaS environment, excellent communication skills, and a proven track record of managing complex customer relationships. Benefits include comprehensive medical plans and professional development opportunities.

Qualifications

• Minimum of 8 years of professional experience.
• At least 5 years in a Customer Success Manager role within SaaS.
• Conceptual understanding of finance processes.

Responsibilities

• Manage a portfolio of customers and their onboarding.
• Drive customer satisfaction, growth, and renewal.
• Understand customer contractual agreements.

Skills

Customer Success Management

Communication Skills

Problem-solving

Relationship Building

Education

Bachelor's Degree in Business, Finance, IT, or related field

Tools

CPM Software (like OneStream, Oracle EPM, SAP BPC)

Job description

OneStream Software is seeking a Senior Customer Success Manager to oversee a portfolio of enterprise customers. This fully remote position focuses on customer satisfaction, retention, and relationship management, ensuring clients achieve their business objectives with OneStream.

The ideal candidate will have substantial experience in Customer Success within a SaaS environment, excellent communication skills, and a proven track record of managing complex customer relationships. Benefits include comprehensive medical plans and professional development opportunities.