Senior Enterprise Customer Success Manager

Spectrum; Tampa (FL); Remote; USD 120,000 - 150,000; Full time

Job summary

Charter Communications seeks a Senior Customer Success Manager to own outcomes and value realization across a portfolio of enterprise customers. You will collaborate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention and expansion.

You will drive value-focused conversations, develop success plans, and mentor other CS team members as part of a scalable customer success program.

Qualifications

• Bachelor’s degree or higher required with extensive related experience.
• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology/services.
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Strong communication and stakeholder management skills; able to lead executive-level discussions.

Responsibilities

• Own accountability for ensuring customers realize business outcomes and value aligned to RapidScale solutions.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases.

Skills

Customer success

Account management

Cross-functional collaboration

Stakeholder management

Executive-level conversations

Mentoring team

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Charter Communications seeks a Senior Customer Success Manager to own outcomes and value realization across a portfolio of enterprise customers. You will collaborate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention and expansion.

You will drive value-focused conversations, develop success plans, and mentor other CS team members as part of a scalable customer success program.