Manager, Customer Success

Netradyne; Nashville (TN); On-site; USD 150,000 - 195,000; Full time

Benefits offered by this job

Health care

Dental & Vision

Generous PTO

401(k) with match

Disability Insurance

Life Insurance

Job summary

Netradyne is seeking a Senior Manager, Customer Success to lead a team of 8 CSMs and guide executive relationships with Fortune 1000 customers. You will build a culture of advocacy, accountability, and measurable value.

You will own enterprise onboarding for deployments over 1,000 vehicles, partner with Sales, Product, and Engineering, and develop analytics dashboards to demonstrate ROI and fleet performance. Nashville preferred.

Qualifications

• Minimum 10 years of customer success and related customer-facing roles.
• Approximately 20 years of overall customer-facing leadership experience preferred.
• 10+ years leading Customer Success or post-sales teams.
• Experience managing teams of 8–12 direct reports.
• Proven success with Fortune 1000 and large enterprise customers.
• Experience deploying 1,000+ assets, users, or endpoints and partnering with C-suite executives.

Responsibilities

• Lead, coach, and develop a team of 8 CSMs with plans to scale to 11.
• Build a culture of customer advocacy, accountability, and operational excellence.
• Serve as executive sponsor for Netradyne's largest strategic relationships.
• Develop trusted advisor relationships with COOs, CIOs, VPs, and executive teams.
• Facilitate Executive Business Reviews focused on ROI, fleet performance, and outcomes.
• Drive executive-level engagement to increase retention and expansion opportunities.
• Own CS strategy for enterprise deployments exceeding 1,000 vehicles.
• Lead cross-functional onboarding with Sales, Product, Engineering, Support, and Services.
• Develop scalable onboarding methodologies to accelerate adoption.
• Establish governance and alignment throughout implementation and adoption.
• Identify risks early and drive resolution across stakeholders.

Skills

Executive leadership

Customer Success leadership

Strategic account management

Data storytelling

Operational excellence

Education

Bachelor's degree

Master's degree

Job description

About Netradyne

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Senior Manager, Customer Success

Executive Customer Leadership

Essential Functions

• Lead, coach, mentor, and develop a team of 8 Customer Success Managers, with plans to scale the organization to 11 team members over time.
• Build a culture of customer advocacy, accountability, operational excellence, and continuous improvement.
• Serve as executive sponsor for Netradyne's largest and most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders, including COOs, CIOs, Vice Presidents of Operations, Vice Presidents of Safety, Fleet Directors, and executive leadership teams.
• Facilitate Executive Business Reviews focused on measurable customer outcomes, ROI realization, fleet performance, safety improvements, and strategic roadmap alignment.
• Drive executive-level engagement strategies that strengthen customer relationships and increase retention and expansion opportunities.

Strategic Enterprise Onboarding & Adoption

• Own Customer Success strategy for enterprise deployments exceeding 1,000 vehicles.
• Lead cross-functional onboarding programs involving Sales, Product, Engineering, Support, Professional Services, Implementation, and Operations teams.
• Develop scalable onboarding methodologies that accelerate customer adoption and reduce time-to-value.
• Establish governance frameworks and executive alignment throughout implementation, deployment, and adoption phases.
• Identify customer risks early and proactively drive resolution across internal and customer stakeholders.
• Ensure enterprise customers successfully operationalize Netradyne's platform and achieve desired business outcomes.

Data & Analytics Leadership

• Translate complex operational, telematics, safety, and AI-generated insights into executive-level recommendations.
• Advise customers on leveraging analytics to improve driver safety, operational efficiency, claims reduction, coaching effectiveness, and overall fleet performance.
• Develop executive dashboards and KPI frameworks that demonstrate measurable business value and ROI.
• Lead strategic conversations around customer health, adoption metrics, utilization trends, operational benchmarking, and business outcomes.
• Use customer data to identify growth opportunities and proactively mitigate customer risk.

Organizational Leadership

• Own team performance across customer retention, customer satisfaction, adoption, utilization, customer health, Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion metrics.
• Hire, develop, mentor, and retain high-performing Customer Success talent.
• Establish performance expectations, leadership development programs, and succession planning initiatives.
• Drive consistent execution of Customer Success methodologies, Success Plans, Executive Business Reviews, account planning, and customer governance programs.
• Build scalable organizational structures capable of supporting rapid company growth.

Operational Excellence

• Improve Customer Success processes through automation, AI-enabled workflows, standardized playbooks, and best practices.
• Partner with Product Management to advocate for enterprise customer needs and influence product roadmap priorities.
• Establish reporting frameworks and executive dashboards to improve forecasting, customer visibility, and organizational decision-making.
• Create scalable customer success programs that support long-term growth and operational efficiency.
• Collaborate with Sales, Product, Engineering, Support, and Operations groups to improve the overall customer experience.

KEY PERFORMANCE INDICATORS (KPIs)

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Customer retention and renewal performance
• Enterprise customer adoption and utilization rates
• Customer health and satisfaction metrics
• Time-to-value for newly onboarded enterprise customers
• Executive Business Review execution quality and cadence
• Strategic account growth and expansion opportunities
• Team performance and employee development
• Forecast accuracy and customer risk management
• Large-scale deployment success for enterprise customers
• Referenceable customer creation and advocacy
• Customer onboarding milestone achievementReduction of customer escalations and risk events

Qualifications

• Minimum 10 years of customer success, account management, consulting, professional services, operations, or related customer-facing experience required.
• Approximately 20 years of overall customer-facing leadership experience preferred.
• 10+ years leading Customer Success, Account Management, Professional Services, or post-sales organizations.
• Experience managing teams of 8-12 direct reports.
• Proven success supporting Fortune 1000 and large enterprise customers.
• Demonstrated success leading complex enterprise deployments involving 1,000+ assets, users, vehicles, or endpoints.
• Experience partnering directly with C-suite executives and executive leadership teams.
• Strong financial, operational, and business acumen.
• Exceptional executive presence and communication skills.
• Strong analytical and data storytelling capabilities.
• Proven ability to influence internal and external stakeholders across complex organizations.
• Experience building and scaling high-performing teams.
• Bachelor's degree required.

Preferred Experience

• Enterprise SaaS
• Artificial Intelligence or Computer Vision solutions
• Fleet Management
• Transportation Technology
• Telematics
• IoT Platforms
• Operational Analytics
• Safety Technology

CORE COMPETENCIES

• Executive Presence
• Strategic Customer Advisory
• Enterprise Change Management
• Data Storytelling
• Business Intelligence & Analytics
• Customer Value Realization
• Large-Scale Program Leadership
• Executive Communication
• Cross-Functional Leadership
• Customer Success Operations
• Team Leadership & Coaching
• Operational Excellence
• Revenue Retention & Growth
• Enterprise Deployment Strategy
• Consultative Leadership

EDUCATION

• Bachelor's Degree required.
• Master's degree preferred.

LOCATION

Preferred Location: Nashville, TN

Alternative Location: San Diego, CA

Qualified candidates in these locations will receive preferred consideration.

Travel Requirements

• Ability to travel up to 30% of the time throughout the United States.
• Travel will include customer site visits, Executive Business Reviews, strategic account meetings, onboarding activities, leadership engagements, and industry events.

Compensation Package

• Base Salary: $150,000 - $195,000 USD
• Eligible for annual performance bonus
• Company equity

Benefits

• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(k) with generous company match
• Disability, Life Insurance, and Ancillary Benefits
• And much more

EQUAL OPPORTUNITY EMPLOYER

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences and the Company's needs, we will contact you directly.

Applicants only. Recruiting agencies do not contact.