Senior Enterprise Customer Success Leader

Socket.dev; Iowa (LA); On-site; USD 143,000 - 240,000; Full time

Benefits offered by this job

Discretionary bonus

Restricted Stock Units

401(k) match

Comprehensive benefits package

Job summary

Workiva is seeking a Principal Customer Success Manager to own our most strategic enterprise accounts and act as the trusted advisor to executives, linking the Workiva platform to business outcomes.

You will lead cross-functional teams, drive long-term account plans, coach others, and partner with sales, product, and support to ensure adoption, renewal, and expansion while maintaining executive relationships.

Qualifications

• 10+ years in B2B SaaS Customer Success, Account Management, or Consulting.
• Bachelor's degree or equivalent experience.

Responsibilities

• Own enterprise accounts and drive multi-year account plans connecting business goals to Workiva capabilities.
• Cultivate relationships with stakeholders up to C-suite as an ongoing partnership, not contract-driven.
• Diagnose adoption gaps and design interventions that drive lasting behavior change across large accounts.
• Lead business reviews focused on outcomes like efficiency, compliance readiness, accuracy, and business impact.
• Collaborate with Sales, Product, and Support to orchestrate cross-functional efforts without direct authority.

Skills

Executive stakeholder management

Cross-functional collaboration

Account planning

CRM discipline

Renewals & negotiations

Customer success leadership

Education

Bachelor's degree or equivalent

Job description

Workiva is seeking a Principal Customer Success Manager to own our most strategic enterprise accounts and act as the trusted advisor to executives, linking the Workiva platform to business outcomes.

You will lead cross-functional teams, drive long-term account plans, coach others, and partner with sales, product, and support to ensure adoption, renewal, and expansion while maintaining executive relationships.