Senior Enterprise Customer Success Leader - Remote

Workiva Inc.; Northern (KY); Hybrid; USD 143,000 - 240,000; Full time

Job summary

Workiva Inc. is seeking a Principal Customer Success Manager to own the most strategic, complex enterprise accounts and advise executives on connecting Workiva to critical outcomes. You will mentor peers and shape CS practices across the organization.

You’ll lead executive relationships, drive multi-year account plans, oversee renewals, and push adoption with measurable impact across business units and IT, finance, and leadership teams.

Qualifications

• 10+ years in B2B SaaS Customer Success, Account Management, or Consulting.
• Bachelor's degree or equivalent experience.
• Experience retaining and growing multi-stakeholder enterprise accounts across renewals.
• Commercial instincts and ability to build a business case for renewal conversations at the highest level.
• Exceptional communication across organizational levels, from end users to C-suite executives.

Responsibilities

• Build and maintain a comprehensive picture of each account's structure, priorities, and goals, then develop multi-year account plans.
• Cultivate relationships across stakeholder layers including business owners, finance leaders, IT contacts, and executives as an ongoing partnership.
• Identify platform adoption opportunities by mapping Workiva capabilities to customer needs and priorities.
• Lead Business Reviews that speak to enterprise-level outcomes: efficiency, compliance readiness, reporting accuracy, and measurable impact.
• Use product usage data and health signals to diagnose adoption gaps and design targeted interventions that drive lasting behavior change.

Skills

B2B SaaS Customer Success

Account Management

Consulting

Communication skills

CRM discipline

Education

Bachelor's degree

Job description

Workiva Inc. is seeking a Principal Customer Success Manager to own the most strategic, complex enterprise accounts and advise executives on connecting Workiva to critical outcomes. You will mentor peers and shape CS practices across the organization.

You’ll lead executive relationships, drive multi-year account plans, oversee renewals, and push adoption with measurable impact across business units and IT, finance, and leadership teams.