Senior Customer Success Manager – Healthcare & Life Sciences

Salesforce, Inc.; Washington (IL); Presencial; USD 123.000 - 273.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Descripción de la vacante

Salesforce is seeking a Senior Customer Success Manager, Manager level, to own orchestration of Signature deliverables for HLS customers and to drive renewal, expansion, and long-term value on the Salesforce platform.

You will cultivate executive-level relationships, coordinate cross-functional teams across services and product, and proactively guide customers through platform adoption, peak events, and new release features to maximize outcomes and satisfaction.

Formación

• Experience within HLS (Healthcare or Life Sciences) industries.
• 8+ years in technical customer success, Salesforce CRM, SaaS or consulting.
• Experience with Salesforce Sales Cloud and/or Service Cloud; relevant platforms.

Responsabilidades

• Be the single point of accountability for Signature deliverables, renewal, and expansion.
• Maintain executive relationships with customer IT and business leaders.
• Advise on feature adoption, strategic release plans, and risk management.
• Coordinate cross-functional teams to deliver Signature services.
• Support after-hours coverage and travel as needed.

Conocimientos

HLS experience

Salesforce CRM

SaaS leadership

Communication skills

Executive stakeholder management

Herramientas

Sales Cloud

Service Cloud

AI tools

Descripción del empleo

Salesforce is seeking a Senior Customer Success Manager, Manager level, to own orchestration of Signature deliverables for HLS customers and to drive renewal, expansion, and long-term value on the Salesforce platform.

You will cultivate executive-level relationships, coordinate cross-functional teams across services and product, and proactively guide customers through platform adoption, peak events, and new release features to maximize outcomes and satisfaction.