Senior Enterprise CSM - Value-Based Care SaaS

Navina; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Navina, a fast-growing digital health SaaS company in the United States, seeks a Customer Success Manager to support their rapidly expanding business. The role involves driving client success by fostering relationships and ensuring customer satisfaction throughout their journey.

The ideal candidate has over 5 years of experience managing enterprise accounts in a SaaS setup and expertise in Value Based Care. Strong communication skills are essential to engage with clients effectively.

Qualifications

• 5+ years of experience managing enterprise accounts.
• Proficient in customer onboarding from Close-Won to Go-Live.
• Strong communication and storytelling skills.

Responsibilities

• Support and expand business activities for customer success.
• Maintain relationships with enterprise clients and decision-makers.
• Track and manage clients' activities on CRM system.

Skills

Enterprise account management

Customer onboarding

Strong communication skills

Value Based Care

Tools

CRM systems

Job description

Navina, a fast-growing digital health SaaS company in the United States, seeks a Customer Success Manager to support their rapidly expanding business. The role involves driving client success by fostering relationships and ensuring customer satisfaction throughout their journey.

The ideal candidate has over 5 years of experience managing enterprise accounts in a SaaS setup and expertise in Value Based Care. Strong communication skills are essential to engage with clients effectively.