Strategic CSM for Enterprise Value-Based Care

Pearl Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Pearl Health is seeking a senior Customer Success professional to own post‑sale success for a portfolio of 10 medium and enterprise accounts in the United States. You will lead implementations, drive renewals, and expand footprint while guiding clients through value‑based care adoption and technology enablement.

You will analyze performance data, present to executive leaders, and partner with CS Operations and Growth to optimize outcomes.

Qualifications

• Must have strong relationship-building and executive-facing communication skills.
• 4+ years in a provider-facing role such as Customer Success or enterprise relationships.
• Experience in value-based care and presenting to clinical or executive leadership.
• Willingness to travel up to 25% for in-person meetings.

Responsibilities

• Manage 10 medium/large accounts, designing implementation frameworks and advising on product integration.
• Lead engagements, including monthly/quarterly business reviews and workshops, to show Pearl’s value.
• Drive renewals and account expansion with CS Ops and Growth teams.
• Re-engineer clinical workflows with provider leadership to transform value-based care objectives.
• Collaborate with Practice Transformation, Data Science, and ACO Ops to deliver actionable insights.

Skills

Relationship building

Strategic thinking

Presentation skills

Travel readiness

Education

Diploma or equivalent professional experience

Tools

HubSpot CRM

Internal dashboards

Job description

Pearl Health is seeking a senior Customer Success professional to own post‑sale success for a portfolio of 10 medium and enterprise accounts in the United States. You will lead implementations, drive renewals, and expand footprint while guiding clients through value‑based care adoption and technology enablement.

You will analyze performance data, present to executive leaders, and partner with CS Operations and Growth to optimize outcomes.