Senior Enterprise CSM - Strategic Accounts, Capital Markets

present of AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

AI tools budget

Job summary

9fin is seeking a Senior Customer Success Manager for Strategic Accounts in New York. This role will build a customer success function from scratch, collaborating with account managers to drive expansion across large enterprise clients in the debt market space.

The candidate will leverage experience in capital markets, manage relationships across buyside/sellside/advisory firms, and rely on data-driven planning to set goals and report on performance, ensuring clients adopt the AI-enabled

Qualifications

• Years of account management or customer success in capital markets.
• Track record of growing a book of business worth over $1M.
• Real relationships across buyside, sellside and advisory firms.
• Comfort with data-driven planning and clear communication.

Responsibilities

• Build a customer success function from scratch alongside account managers.
• Run projects across the client lifecycle to grow usage and revenue in large enterprise accounts.
• Set account goals and share performance insights with clients.

Skills

Account management

Customer success

Relationship building

Data-driven planning

Job description

9fin is seeking a Senior Customer Success Manager for Strategic Accounts in New York. This role will build a customer success function from scratch, collaborating with account managers to drive expansion across large enterprise clients in the debt market space.

The candidate will leverage experience in capital markets, manage relationships across buyside/sellside/advisory firms, and rely on data-driven planning to set goals and report on performance, ensuring clients adopt the AI-enabled