Senior Strategic Accounts CS Leader

9fin; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Private Health Insurance

Dental and Vision

Paid sick leave

Disability Insurance (New York)

Commuter Benefit

25 vacation days per year

1 month sabbatical after 5 years of服务

Enhanced parental leave & flexible工作安排

Job summary

9fin is hiring for a Customer Success/Account Management role in New York. You will partner with account managers to drive growth, build strong client relationships, and ensure clients maximize value from our platform.

The role requires 3 days in the NYC office, with hybrid work arrangements. A commercially minded individual will develop strategy from zero and play a key part in a scaling, industry-leading debt markets platform.

Qualifications

• 6+ years in account management or Customer Success (Capital Markets, B2B Sales or Business Development)
• Strong knowledge of financial markets and relationships with buyside, sellside & advisory
• Proven track record managing and growing a $1M+ book of enterprise clients
• Ability to plan and prioritize tasks with accuracy and attention to detail
• Excellent written and verbal communication; concise messaging
• Team player who can also work effectively alone; existing Leveraged Finance connections beneficial

Responsibilities

• Become a 9fin expert with a deep understanding of our products and services
• Collaborate with account managers on client projects to drive growth within accounts
• Be the voice of the client when delivering internal projects and ensure client needs are met
• Develop bespoke KPIs and data-driven insights for accounts and communicate them to clients
• Leverage client relationships to expand the network of relevant contacts for 9fin
• Attend industry conferences and events relevant to clients
• Maintain up-to-date records of client interactions in the CRM

Job description

9fin is hiring for a Customer Success/Account Management role in New York. You will partner with account managers to drive growth, build strong client relationships, and ensure clients maximize value from our platform.

The role requires 3 days in the NYC office, with hybrid work arrangements. A commercially minded individual will develop strategy from zero and play a key part in a scaling, industry-leading debt markets platform.