Senior Enterprise CSM: ROI & Renewal Leader

Loop inc; Chicago, New York, San Francisco (IL, NY, CA); Sur place; USD 130 000 - 165 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Parental leave

Résumé du poste

Loop is hiring a Senior Customer Success Manager to own a portfolio of strategic, global customers and drive retention, expansion, and long-term value. You will serve as a trusted advisor to executives, lead cross-functional engagements, and ensure measurable ROI from Loop across supply chains.

This in-person role is based in Chicago/NYC/SF, requiring 4+ days in the office weekly. You will collaborate with Product, Engineering, Ops, and Sales to deliver outcomes, manage risks, and advocate for

Qualifications

• 6+ years in Customer Success, Account Management, or similar roles (logistics/SaaS/payments preferred).
• Proven track record owning renewals and driving expansion.
• Experience managing enterprise/global accounts with complex stakeholders.
• Strong executive presence and ability to influence senior leaders.
• Highly autonomous with strong problem-solving and prioritization skills.
• Analytical and data-driven with ability to translate insights into business value.
• Excellent communication, concise and executive-ready.
• Bias for action and comfort operating in ambiguity.

Responsabilités

• Own a portfolio of enterprise and global accounts.
• Drive renewals and expansion in partnership with Sales.
• Build relationships with senior stakeholders (Director to C-suite).
• Lead Executive Business Reviews focused on ROI and insights.
• Translate data into actionable insights for cost savings and improvements.
• Partner cross-functionally with Product, Engineering, Ops, and Sales.
• Advocate for customers and influence product direction.
• Proactively identify risks, gaps, and opportunities and drive action.

Connaissances

Enterprise AM

Renewals

Executive presence

Autonomy

Analytics

Communication

Bias for action

Stakeholder mgmt

Description du poste

Loop is hiring a Senior Customer Success Manager to own a portfolio of strategic, global customers and drive retention, expansion, and long-term value. You will serve as a trusted advisor to executives, lead cross-functional engagements, and ensure measurable ROI from Loop across supply chains.

This in-person role is based in Chicago/NYC/SF, requiring 4+ days in the office weekly. You will collaborate with Product, Engineering, Ops, and Sales to deliver outcomes, manage risks, and advocate for