Senior Customer Success Manager

Loop inc; Chicago, New York, San Francisco (IL, NY, CA); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Parental leave

Job summary

Loop is hiring a Senior Customer Success Manager to own a portfolio of strategic, global customers and drive retention, expansion, and long-term value. You will serve as a trusted advisor to executives, lead cross-functional engagements, and ensure measurable ROI from Loop across supply chains.

This in-person role is based in Chicago/NYC/SF, requiring 4+ days in the office weekly. You will collaborate with Product, Engineering, Ops, and Sales to deliver outcomes, manage risks, and advocate for

Qualifications

• 6+ years in Customer Success, Account Management, or similar roles (logistics/SaaS/payments preferred).
• Proven track record owning renewals and driving expansion.
• Experience managing enterprise/global accounts with complex stakeholders.
• Strong executive presence and ability to influence senior leaders.
• Highly autonomous with strong problem-solving and prioritization skills.
• Analytical and data-driven with ability to translate insights into business value.
• Excellent communication, concise and executive-ready.
• Bias for action and comfort operating in ambiguity.

Responsibilities

• Own a portfolio of enterprise and global accounts.
• Drive renewals and expansion in partnership with Sales.
• Build relationships with senior stakeholders (Director to C-suite).
• Lead Executive Business Reviews focused on ROI and insights.
• Translate data into actionable insights for cost savings and improvements.
• Partner cross-functionally with Product, Engineering, Ops, and Sales.
• Advocate for customers and influence product direction.
• Proactively identify risks, gaps, and opportunities and drive action.

Skills

Enterprise AM

Renewals

Executive presence

Autonomy

Analytics

Communication

Bias for action

Stakeholder mgmt

Job description

Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale.

Our momentum is gaining national recognition. Loop was recently named to LinkedIn's 2026 Top Startups list , ranking #1 in Chicago, #4 in San Francisco, and earning a spot on the national list reflecting our growth, innovation, and the exceptional talent and culture driving our success.

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.

We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers- you will be responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You'll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

This is an in-person role based in Chicago/NYC/SF, with the expectation of being in the office 4+ days per week.

What You'll Do

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
• Build relationships with senior stakeholders (Director to C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive action

About You

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous - able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills - clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Compensation and Benefits

The base pay range for this role is $130,000 to $165,000 annually, with location-specific target compensation of up to $150,000 in Chicago, and $165,000 in New York and San Francisco. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.

In addition to base salary, this role may be eligible for an annual performance bonus, growth incentive pay (commission), and equity. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.

Equal Opportunity

Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.