Senior Enterprise CSM: ROI & Growth for Global Accounts

Loop; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) match

Paid time off and holidays

Job summary

Loop is seeking a Senior Customer Success Manager to own a portfolio of global, enterprise customers, driving retention, expansion, and long-term value across the supply chain. You will serve as a trusted advisor to executive stakeholders and lead cross-functional engagements to ensure measurable ROI from Loop.

This highly autonomous, in-person role is based in Chicago/NYC/SF, with expectations to be in the office 4+ days per week.

Qualifications

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred).
• Proven track record owning renewals and driving expansion.
• Experience managing enterprise and/or global accounts with complex stakeholders.
• Strong executive presence and ability to influence senior leaders.
• Highly autonomous—able to prioritize, problem-solve, and drive outcomes independently.
• Analytical and data-driven, with the ability to translate insights into business value.
• Excellent communication skills—clear, concise, and executive-ready.
• Bias for action and comfort operating in ambiguity.

Responsibilities

• Own a portfolio of enterprise and global accounts with complex orgs.
• Drive renewals and expansion with Sales.
• Build relationships with senior stakeholders from Director to C-suite.
• Lead Executive Business Reviews focused on ROI and recommendations.
• Translate data into insights for cost savings and ops improvements.
• Partner cross-functionally with Product, Engineering, Ops, and Sales.
• Advocate for customers and influence product direction.
• Identify risks and opportunities and drive action.

Skills

Executive presence

Autonomous

Analytical mindset

Excellent communication

Stakeholder management

Client relationship management

Problem solving

Job description

Loop is seeking a Senior Customer Success Manager to own a portfolio of global, enterprise customers, driving retention, expansion, and long-term value across the supply chain. You will serve as a trusted advisor to executive stakeholders and lead cross-functional engagements to ensure measurable ROI from Loop.

This highly autonomous, in-person role is based in Chicago/NYC/SF, with expectations to be in the office 4+ days per week.