Senior Enterprise CSM: ROI-Driven Executive Advisor

Loop; San Francisco (CA); Sur place; USD 130 000 - 165 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Paid time off

Résumé du poste

Loop is seeking a Senior Customer Success Manager to own a portfolio of strategic global accounts, focusing on retention, expansion, and long-term value. You will act as a trusted advisor to executives, lead cross-functional engagements, and ensure measurable ROI from Loop across the supply chain.

The role is in-person with 4+ days in the office in Chicago/NYC/SF, offering base pay and incentive opportunities aligned with performance and location.

Qualifications

• 6+ years in Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred).
• Proven track record owning renewals and driving expansion with clear examples.
• Experience managing enterprise/global accounts with complex stakeholders.

Responsabilités

• Own a portfolio of enterprise and global accounts with complex orgs and stakeholders.
• Drive renewals and expansion, identifying and closing upsell opportunities with Sales.
• Build relationships with senior stakeholders (Director → C-suite) as a strategic advisor.

Connaissances

Executive presence

Analytical thinking

Communication

Autonomy

Stakeholder management

Data-driven

Description du poste

Loop is seeking a Senior Customer Success Manager to own a portfolio of strategic global accounts, focusing on retention, expansion, and long-term value. You will act as a trusted advisor to executives, lead cross-functional engagements, and ensure measurable ROI from Loop across the supply chain.

The role is in-person with 4+ days in the office in Chicago/NYC/SF, offering base pay and incentive opportunities aligned with performance and location.