Senior Enterprise CSM: ROI & Growth (Remote)

Gainsight; California (MO); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Remote work options

Full medical premiums

401(k) plan

Dental and vision

Fertility stipend

Recharge holidays

Job summary

Gainsight is seeking a full-time Principal Customer Success Manager to lead strategic client partnerships within the US. Remote role based in the United States, reporting to the Director, Customer Success.

You will drive retention, expansion, and advocacy across Strategic Accounts with C‑level relationships and data‑driven ROI discussions. Responsibilities include delivering high‑impact client deliverables, shaping executive strategy, and collaborating across Sales, Product, Marketing, and

Qualifications

• Over 10 years in Customer Success with strategic accounts.
• Proven track record managing multi‑million ARR accounts.
• Strong skills in executive communication and ROI storytelling.

Responsibilities

• Develop and lead strategic client partnerships to drive outcomes and experiences for clients and their customers.
• Quantify and communicate ROI across the lifecycle with data-driven insights.
• Act as trusted advisor on best practices and executive strategy alignment.
• Cultivate executive relationships, identify risks, and champion end-to-end journeys.
• Collaborate with Sales, Product, Marketing, and Services to identify opportunities and solutions.

Skills

Executive communication

Strategic account mgmt

Data-driven decisions

Cross-functional collab

Mentoring & coaching

Job description

Gainsight is seeking a full-time Principal Customer Success Manager to lead strategic client partnerships within the US. Remote role based in the United States, reporting to the Director, Customer Success.

You will drive retention, expansion, and advocacy across Strategic Accounts with C‑level relationships and data‑driven ROI discussions. Responsibilities include delivering high‑impact client deliverables, shaping executive strategy, and collaborating across Sales, Product, Marketing, and