Senior Enterprise CSM: Growth & Global Ecommerce

Socket.dev

Seattle (WA)

On-site

USD 105,000 - 135,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary & benefits

Professional and personal development

Diversity, Belonging & Inclusion

Job summary

ESW is seeking a Senior Customer Success Manager to own a portfolio of enterprise clients and drive strategic growth for global brands. You will lead onboarding, account planning, and executive reviews, partnering with Delivery Services, Product, Sales, and Finance to align objectives and outcomes.

The role emphasizes commercial acumen, relationship management, and a customer-centric approach to accelerate growth and ensure measurable success across teams.

Qualifications

Experience building and growing strategic relationships with enterprise clients.
Ability to present to senior stakeholders with clear business value.
Understanding of ecommerce operations, international logistics, and cross-border commerce.
Proven data-driven approach to identify opportunities and drive decisions.

Responsibilities

Own a portfolio of strategic enterprise clients, driving revenue growth and retention.
Lead executive business reviews and strategic planning sessions with client leaders.
Develop and execute tailored account plans focused on expansion and risk mitigation.
Collaborate cross-functionally to ensure successful delivery of client objectives.

Skills

Enterprise relationships

Executive comms

Ecommerce ops

Data-driven

CRM proficiency

Tools

Salesforce

Shopify

Power BI

Job description

The role emphasizes commercial acumen, relationship management, and a customer-centric approach to accelerate growth and ensure measurable success across teams.

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