Senior Enterprise CSM: Drive ROI & Growth

Ubeya; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Ubeya is seeking a high-impact Senior Customer Success Manager to join our US team. You will be a trusted advisor, guiding our most strategic customers to transform their workplaces by aligning their internal workflows with the Ubeya platform to drive adoption, scalability, and ROI.

You will lead Executive Business Reviews, manage C-suite relationships, and work closely with Sales, Product, and Support to ensure long-term retention and growth across US Enterprise and Mid-Market accounts.

Qualifications

• 5+ years in Customer Success with US Enterprise focus and proven net retention/growth
• Executive presence with ability to communicate across the C-suite
• Thrive in a fast-paced, high-growth environment as an ambassador of change
• Solid background in HR/ workforce or related field advantageous

Responsibilities

• Serve as a Strategic Partner to US Enterprise and Mid-Market Clients; lead Executive Business Reviews to demonstrate value
• Drive market expansion and upsell opportunities within portfolio across the US
• Identify and execute strategies to expand Ubeya's footprint in new markets and industries
• Expand accounts through upsell and cross-sell while maintaining strong net retention
• Align Ubeya solutions with client business goals and processes to ensure adoption
• Build deep relationships with key stakeholders and the C-suite to stay central to decision-making
• Provide personalized training and support to maximize platform value and feature adoption
• Monitor client satisfaction and account health and collaborate with Sales, Product and Support

Skills

Strategic account management

Executive presence

C-suite communication

Tech-savvy advisor

Cross-functional collaboration

Tools

Salesforce

Job description

Ubeya is seeking a high-impact Senior Customer Success Manager to join our US team. You will be a trusted advisor, guiding our most strategic customers to transform their workplaces by aligning their internal workflows with the Ubeya platform to drive adoption, scalability, and ROI.

You will lead Executive Business Reviews, manage C-suite relationships, and work closely with Sales, Product, and Support to ensure long-term retention and growth across US Enterprise and Mid-Market accounts.