Senior Enterprise CSM — Causal AI Implementations (Hybrid)

Alembic; Chicago (IL); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Alembic is hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You will translate sales promises into a fully functional system that meets customer requirements and sets the foundation for a long-term relationship.

Time-to-value matters: the quality of your implementation builds trust in our causal models. The Chicago-based seat reflects a concentration of strategic accounts, with kickoff, data

Qualifications

• Experience with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses, and data feeds.
• Strong SQL skills; Python or scripting is a plus.
• Proven project management discipline handling multiple workstreams and executive stakeholders.

Responsibilities

• Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.
• Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.
• Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it.
• Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.
• Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.
• Build scalable, repeatable processes that cut time-to-value for every new customer after this one.
• Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.
• Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.

Skills

Enterprise onboarding

Data integration

SQL fluency

Python or scripting

Project management

Communication

Tools

APIs

ETL/ELT pipelines

Snowflake

BigQuery

Redshift

Job description

Alembic is hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You will translate sales promises into a fully functional system that meets customer requirements and sets the foundation for a long-term relationship.

Time-to-value matters: the quality of your implementation builds trust in our causal models. The Chicago-based seat reflects a concentration of strategic accounts, with kickoff, data