Senior CSM for AI Housing & Health

EliseAI; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision covered at 100%

Unlimited vacation and paid holidays

Fitness & home services stipend

Job summary

EliseAI in Chicago seeks a Customer Success Manager to enhance customer relationships and ensure product success. This role demands technical expertise and communication skills to bridge customer needs with internal teams.

The ideal candidate will have over 3 years of B2B experience, strong problem-solving abilities, and a history of managing significant account revenues. Benefits include equity, comprehensive healthcare, and unlimited vacation.

Qualifications

• 3+ years of technical B2B client-facing experience with a SaaS product.
• Strong written and verbal communication skills.
• Ability to manage a book of business of at least $2.5M ARR.

Responsibilities

• Become an expert in EliseAI's products to improve user experience.
• Provide world-class support by resolving client issues efficiently.
• Strategize with sales to execute client success plans.

Skills

Technical B2B client-facing experience

Communication skills

Client relationship management

Data analysis

Job description

EliseAI in Chicago seeks a Customer Success Manager to enhance customer relationships and ensure product success. This role demands technical expertise and communication skills to bridge customer needs with internal teams.

The ideal candidate will have over 3 years of B2B experience, strong problem-solving abilities, and a history of managing significant account revenues. Benefits include equity, comprehensive healthcare, and unlimited vacation.