Senior Enterprise Implementation & CS Lead

Alembic Technologies; Chicago (IL); Hybrid; USD 170,000 - 190,000; Full time

Job summary

Alembic Technologies is seeking a Senior Customer Success Manager in Chicago to lead the technical deployment and integration of our platform for enterprise customers. You will turn sales promises into a functional, governed data solution and own time-to-value with hands-on leadership.

You will coordinate with customer success, engineering, and product teams to ensure data integrations meet customer needs, and you will shape scalable processes to accelerate future deployments.

Qualifications

• 5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company.
• A track record owning enterprise onboarding end to end - from kickoff through go-live - with named references you're proud of.
• Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, BigQuery, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one.
• SQL fluency; Python or scripting is a plus.
• Project management discipline - you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time.
• Clear written and verbal communication with both engineers and C-level stakeholders.

Responsibilities

• Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.
• Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.
• Ensure data integrations function correctly and meet customer requirements - the integrity of every downstream causal result depends on it.
• Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.
• Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.
• Build scalable, repeatable processes that cut time-to-value for every new customer after this one.
• Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.
• Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.

Skills

Enterprise onboarding

Stakeholder management

Data integration

SQL fluency

Python scripting

Project management

Clear communication

Marketing data experience

Martech background

Data governance

Startup experience

Mentoring staff

Job description

Alembic Technologies is seeking a Senior Customer Success Manager in Chicago to lead the technical deployment and integration of our platform for enterprise customers. You will turn sales promises into a functional, governed data solution and own time-to-value with hands-on leadership.

You will coordinate with customer success, engineering, and product teams to ensure data integrations meet customer needs, and you will shape scalable processes to accelerate future deployments.