Senior Enterprise AI Solutions Manager

Gorgias; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Gorgias is seeking an Enterprise Customer Success Manager (Named Accounts) in the United States. You will own a portfolio of approximately 40 enterprise customers, including highly complex accounts, guiding strategic partnerships across business, operations, and technical strategy.

You will lead QBRs, drive AI-powered adoption, and collaborate with Sales, Product, and other teams to scale support operations and retain high-value clients.

Qualifikationen

• Experience in enterprise customer success or high-touch account management.
• Ability to manage a portfolio of ~40 enterprise accounts.
• Strong relationships with senior stakeholders and decision-makers.
• Experience leading QBRs and long-term account planning.
• Comfort with AI-powered workflows and system integrations.

Aufgaben

• Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts.
• Build relationships with senior stakeholders and decision-makers.
• Lead QBRs and long-term account planning tied to business outcomes.
• Navigate complex customer environments with multiple stakeholders.
• Drive advanced adoption of AI, automation, and integrations.
• Guide customers through complex implementations and custom workflows.
• Act as a strategic advisor on scaling support operations.
• Help customers move toward more efficient and automated setups.
• Own retention for high-value accounts; identify risks and recovery plans.
• Partner with Sales on expansion opportunities.
• Operate with autonomy and prioritize impact.
• Use AI and internal tools to improve customer workflows and efficiency.
• Identify patterns across accounts and contribute to team playbooks and best practices.
• Bring structure to ambiguous situations and create scalable solutions for complex needs.

Kenntnisse

Account Management

Stakeholder Management

QBRs

AI Adoption

Jobbeschreibung

Gorgias is seeking an Enterprise Customer Success Manager (Named Accounts) in the United States. You will own a portfolio of approximately 40 enterprise customers, including highly complex accounts, guiding strategic partnerships across business, operations, and technical strategy.

You will lead QBRs, drive AI-powered adoption, and collaborate with Sales, Product, and other teams to scale support operations and retain high-value clients.