Senior Enterprise CSM — AI Benefits, Growth & Stock Options

Avante; New York (NY); Hybrid; USD 142,000 - 173,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision

401k

Job summary

Avante, an AI-native benefits intelligence platform, is hiring for a Senior Customer Success Manager (NYC). You will own a portfolio of enterprise accounts post-launch, acting as the strategic partner to drive sustained value, renewals, and expansion across multiple stakeholders.

You’ll leverage Ava and Carly to define success, coordinate with total rewards leaders, and orchestrate cross-functional collaboration from benefits to IT.

Qualifications

• 7+ years of customer success experience in B2B SaaS, with at least 3+ years owning strategic enterprise accounts and 2+ years in a startup environment.
• Track record of renewals, expansion, or net retention as part of your accountability.
• Strong executive presence and comfort running QBRs with senior buyers.
• Consultative, outcomes-oriented operating style with credibility to push back when needed.
• Excitement about using AI to enhance your workflow with hands-on examples.

Responsibilities

• Own a portfolio of enterprise accounts and serve as the day-to-day strategic contact, including QBR ownership and ensuring renewals and growth.
• Drive measurable outcomes through Ava and Carly by defining success metrics with total rewards and benefits leaders.
• Own renewals and expansion forecasting, and partner with sales for multi‑product opportunities.
• Manage multi-stakeholder relationships across benefits, HR, finance, IT, and legal.
• Lead executive briefings for CHROs, CFOs, or board members with a clear point of view.
• Surface patterns across accounts to product, marketing, and leadership with actionable context.
• Use AI tools daily to prep calls, draft briefings, and accelerate workflows.
• Collaborate with implementation, sales, product, and marketing to ensure customer advocacy.
• Adapt as the company grows and evolve the role and tooling.

Skills

Enterprise account management

Strategic partnerships

Executive presence

QBRs & strategic reviews

AI workflow adoption

Cross-functional collaboration

Customer success leadership

Job description

Avante, an AI-native benefits intelligence platform, is hiring for a Senior Customer Success Manager (NYC). You will own a portfolio of enterprise accounts post-launch, acting as the strategic partner to drive sustained value, renewals, and expansion across multiple stakeholders.

You’ll leverage Ava and Carly to define success, coordinate with total rewards leaders, and orchestrate cross-functional collaboration from benefits to IT.