Channel Partner Success Manager

Avante; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision

401k

Job summary

Avante, an AI-native benefits intelligence platform, is expanding its Partner Customer Success team in New York City. You will own a portfolio of partner-led SMB and mid-market accounts, guiding onboarding, renewal, and growth with our channel partners.

You'll shape the Partner Customer Journey Map, train partner teams on new features, and co-create success plans to drive adoption and renewals. A startup mindset and interest in AI are highly valued.

Qualifications

• 4-6 years of experience in customer success, account management, or partner/channel management in B2B SaaS.
• Direct experience managing accounts or relationships through an intermediary (broker, reseller, channel partner) and understanding how that changes the job.
• Comfort managing a higher-volume, lighter-touch book of SMB/mid-market accounts with repeatable processes.
• A consultative, outcomes-oriented style.
• Experience influencing a customer or partner journey from scratch.
• Genuine excitement about using AI to do your job better.
• Strong written and verbal communication.
• A self-starter mentality with comfort with ambiguity.
• Startup experience at a similar stage company.

Responsibilities

• Own the partner-led portfolio from onboarding to renewal and growth.
• Shape the Partner Customer Journey Map and own execution at each stage.
• Support partners post-sale and co-create customer success plans for end clients.
• Keep partners fluent on the product by training partner teams on new features and changes.
• Drive utilization through the partner by helping them drive adoption.
• Build a shared health and risk view for partners to monitor themselves.
• Run a regular cadence with partner contacts to review product changes and metrics.
• Balance two relationships at once by supporting both end clients and partners.

Skills

Partner management

Account management

B2B SaaS

SMB management

Consultative approach

AI in workflows

Communication skills

Job description

Avante, an AI-native benefits intelligence platform, is expanding its Partner Customer Success team in New York City. You will own a portfolio of partner-led SMB and mid-market accounts, guiding onboarding, renewal, and growth with our channel partners.

You'll shape the Partner Customer Journey Map, train partner teams on new features, and co-create success plans to drive adoption and renewals. A startup mindset and interest in AI are highly valued.