Senior Enterprise CS & Revenue Growth Manager

Vibe; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Variable pay

Hybrid flexibility

Health coverage

401(k) with matching

Unlimited PTO

Parental leave

Annual offsite

Job summary

Vibe is seeking a Senior Customer Success Manager in New York to own end-to-end relationships with enterprise advertisers. You will drive retention, expansion, and product-informed partnerships, balancing strategic depth with operational precision.

Three reasons to join: ownership over revenue outcomes, direct product influence, and front-row access to a category being built in real time. This is a high-growth SaaS environment with a strong, collaborative team.

Qualifications

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar.
• Proven track record of hitting retention and expansion targets across a named account portfolio.
• Hands-on experience with incrementality measurement and contextual ROAS within a full-funnel strategy.
• Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement.
• Ability to operate independently in a cross-functional environment.

Responsibilities

• Own the customer relationship across the full lifecycle for a portfolio of enterprise accounts.
• Drive renewal and expansion targets and surface upsell opportunities.
• Forecast account health and act early on risk signals.
• Guide clients through strategy, execution, and performance optimization on the Vibe platform.
• Translate performance data into actionable recommendations for clients.
• Represent the customer perspective in product roadmap conversations.

Skills

Enterprise accounts

Retention targets

Expansion targets

Incrementality measurement

CRM & analytics tooling

Independent cross-functional work

Tools

Looker

Planhat

Job description

Vibe is seeking a Senior Customer Success Manager in New York to own end-to-end relationships with enterprise advertisers. You will drive retention, expansion, and product-informed partnerships, balancing strategic depth with operational precision.

Three reasons to join: ownership over revenue outcomes, direct product influence, and front-row access to a category being built in real time. This is a high-growth SaaS environment with a strong, collaborative team.