Senior Enterprise CS Manager — Drive NRR & Executive Strategy

Global Relay; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Subsidized meal program

401(k) with company match

Comprehensive health benefits

Job summary

Global Relay in New York is seeking a Senior Customer Success Manager to own a portfolio of large, complex, high-growth accounts across the financial services and regulated tech sectors. You will serve as a trusted strategic advisor, driving retention and expansion by aligning our platform capabilities to your customers' evolving compliance, communications, and data-management priorities.

This is a high-visibility, quota-carrying role with direct impact on net revenue retention.

Qualifications

• 6+ years of experience in a SaaS environment with customer success or enterprise account management.
• Experience managing large, multi-stakeholder accounts.
• Strong negotiation and executive communication skills.
• Proven ability to drive net revenue retention and expansion.

Responsibilities

• Own a portfolio of large, complex accounts and drive retention and expansion.
• Lead Executive Business Reviews and align platform value with client goals.
• Coordinate cross-functional delivery to ensure time-to-value.
• Mentor junior team members and contribute to playbooks.

Skills

SaaS account management

NRR targets

Executive engagement

Cross-functional leadership

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

Global Relay in New York is seeking a Senior Customer Success Manager to own a portfolio of large, complex, high-growth accounts across the financial services and regulated tech sectors. You will serve as a trusted strategic advisor, driving retention and expansion by aligning our platform capabilities to your customers' evolving compliance, communications, and data-management priorities.

This is a high-visibility, quota-carrying role with direct impact on net revenue retention.